Monthly Archives: October 2019

macOS Catalina & Malware

Malware Pop-Ups after upgrading? Never fear ..

Lately, we’ve had customers coming in with malware issues after upgrading to Mac OS Catalina. This is due to the enhanced security in Catalina, which scans all programs for malware and other malicious content. It’s a GOOD thing, right? Well, usually it is .. but if there’s been malware hiding, you may need some assistance to get secure again. TechRestore can help! Our software repair service is just $75 and for a limited time, we’re offering 10% off this time and frustration saving service.

macOS-CatalinamacOS Catalina may be the most secure platform for Mac users so far. And it will continue to improve. You can thank Gatekeeper and the thoughtful programmers and designers for the increased security and decreased slow downs.

Gatekeeper is the outer layer of security in macOS and is designed to keep malicious software from running on your Mac. It ensures that all new apps you install (from the App Store or the internet) have been checked for known security issues by Apple prior to running for the first time and periodically after that.

 

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The new default security policy (notarization) in OS Catalina requires four checks on all software. The four checks are: Does it contain known malicious content? Has it been tampered with? Is it signed by a developer with ID? Does the user want to run it? (This last check is where you will usually get the pop-up asking if you want to run it.)

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Once a program has passed after initial scan (for new and existing software) it will run faster, since it won’t have to pass through Gatekeeper multiple times. Of course, you can allow exceptions. If you download programs from a source you trust that doesn’t hold an Apple Developer ID, they won’t pass the Gatekeeper. You will need to allow the app manually in System Preferences > Security & Privacy.  Locate the blocked app, click “Open Anyway” and when the pop up appears again, select “Open”. This will allow the app to open in the future just by double-clicking, just like any authorized app.

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If you like to “nerd out”, you can watch the WWDC “Advances in macOS Security” session from June of this year.

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TechRestore – Repair – Renew – Revive – Relax

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Delivering experiences beyond expectation.

From the first phone call, all through the service and even after our transaction is complete, we want TechRestore to be the name that comes to mind for repairing, renewing, reviving or even recycling your electronics.

When we think of the “Restore” part of our name, there are three main services that come to mind. These three touch just about every stage of  desktop and mobile device ownership. The point is: wherever you are with your devices, TechRestore is here to help.

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Our technicians are Apple Certified. That means, in addition to their extensive repair training and experience, they have passed training and testing for proprietary Apple technology and practices. The rubber meets the road in our shop, where repairs are completed six days a week.

There are many repairs we offer as standard, bundled repairs (screen repairs, etc). For those that fall outside the norm we offer free diagnosis. More often than not, the tech will know what the issue is right away; because this is what we do! We really only see broken stuff, so the uncommon is pretty common around here!

As if all that weren’t enough: most repairs include a 90 day warranty and some even go as far as a lifetime guarantee.  That means we stand behind our work, we trust the parts we use and we want you to be confident when you choose TechRestore for your repair.

Renew

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When you invest in a laptop or desktop computer, you want to make sure it will last for a good, long time. In the modern world, an “older” device may only be a couple of years old! Let TechRestore help you keep it running like a workhorse as long as possible. With an update, an upgrade in storage or RAM, a thorough cleaning or a new battery, your old computer could run like new. 

If it is time to upgrade, you can trade-in your current Mac desktop or laptop (or any Apple product) for same day payment. We pay an average of at least 10% more for your used Apple devices than anyone else. In the market for a newer one? Check out our selection of Certified Restored devices online or in person. Don’t see what you’re looking for? Contact us and see if we can help you find the perfect deal on the device best suited for your needs. We’ll even help finance it if needed (through our partnership with SNAP Finance).

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Revive

Do you have a drawer (or closet) full “dead” iPhones, iPads or Macs? You don’t want to keep them, but it’s hard to let them go, too. Well, TechRestore can help! We have a couple of options, depending on what you want to do.

  • Bring it back to life!  Do you know someone who could use it? Even the oldest devices usuApple IIe in the lobbyally have some usefulness. We have revived many old Macs (and remember: free diagnosis). We even have a functioning Apple IIe in the lobby! (Come play Oregon Trail on it, old school!) We love these old dogs and they still hold up; a testament to Apple ingenuity.
  •  Recycle it! It is not compostable, but the parts can be recycled. Either as whole parts or individual elements. TechRestore is a responsible recycler. We’ll even make sure your data is securely erased (or put it on a backup drive!).

Relax

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At TechRestore, we make it all stress free. No appointment required, convenient Monday through Saturday hours and friendly, knowledgeable staff.  Rest assured, you can trust us to be up front, friendly and ready to help!

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Fake iPads and Real Friends

“My friend said if I can get it fixed I can have it ….”

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As soon as we picked up the iPad, we knew: it’s a fake. The size is right, the weight is right, it has the buttons, a charge port, touch ID, front and rear facing cameras – but we know. No matter how many times you plug this in, it will never turn on.

We do have to say that whoever put this together, took a lot of time and effort to do it. Obviously, it’s not meant to fool anyone for long. One long push on what looks like the home button will knock it off the little spring, and that’s just the beginning.

Here are a few (though not obvious) signs it’s a fake.

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Franken-Pad

 

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Real iPad

We’re not sure where they got this back case.  If you didn’t know better, it’s pretty convincing. It has a serial number and everything! Unfortunately, all the information on the back appears to be from an iPad 2nd generation (2011), from the Model number (A1325) to the serial number. Come on! It’s printed in black (which Apple never did on a gold case) with a black Apple logo? 

You can’t see in the picture, but the front “glass” on this iPad is obviously plastic. It doesn’t have that pleasing smooth glass feel. The home button is a different color than the white border on the front. You may be able to see that the button seems a bit “sunken” too. It also felt strange when pressed, a little too “bouncy” (until it fell off the spring inside).

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Real iPad 

Version 2

Franken-Pad

They’re also clearly mixing different models, with the “flash” on the back camera from the 2018 iPad Pro. Our point is: someone engineered this “Franken-Pad” and sold it to an unsuspecting  and hopeful buyer. But it is as empty as the bubbles in beer (as the old song goes).

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Here’s what friends are for.

We did gently break it to our customer, that wherever this abomination came from, it was not Apple. And while we (or anyone else!) couldn’t fix it, we were able to offer him a sweet deal on a REAL iPad with a 90 day warranty. In return, he let us keep the iPaperWeight so we could write about the perils of buying from untrusted and untrustworthy sources.

Of course, we know not everyone is ill-intentioned and certainly not many would go to the lengths this fraudster went to. Unfortunately, if you have a device to sell, the stranger on the other side of that transaction may view you with suspicion (and vice-versa). TechRestore can help! We will not only give you more than just about anyone for your older Apple devices, pay you (not with gift cards or store credit) the same day and make sure your data is securely removed; we also offer a safe, trusted place to trade it in. 

While you’re here, take a look at our in-store inventory and accessories! See something you like? Need more cash? A quick application to SNAP finance and you could walk out with a new (to you) laptop, iPad, iMac or iPhone with a 90 day warranty (and option to upgrade it). Our Apple experts will help you choose the model that best fits your needs and show you features you may not have known were available.

We love sending customers out the door with a smile – no matter how they came in – and we’re grateful to do it everyday!

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