Tag Archives: TechRestore

Holiday Weekend Musings and TechRestore Weekly FaceBook Recap

As we pause midway through the long holiday weekend, we are again faced with the realization that saying “Thank you” to our many customers, friends and business partners does not properly convey the sentiment we feel.  We sleep well each night, knowing we have provided honest repairs and excellent customer care.  Each day we come in looking for opportunities to thrill our customers! All feedback is valued (and welcome!) and we know that every problem is actually an opportunity.  This is all  possible because of you and it is our living “thank you” each day.

Ok, now the mushy stuff is out of the way! 🙂

Here is what was offered on our FaceBook page this week.  If you have not already, please join us!  We love finding interesting and informative articles around the web and sharing them with you.all-american-iphone

Monday: There has been a lot of talk in recent times about bringing more traditionally outsourced jobs back into the US. Is it realistic to make iPhone in the USA? This article from June of this year offers 3 scenarios where it might be possible.

Tuesday:  Amid the underwhelming reception the new MacBook Pros seem to be getting, there is a lot of technology that is being overlooked (or not fully understood).  Here’s an example.  And speaking of perspective ..

Wednesday:  Apple is cleaning house big time in the App store! With removals up over 200% this month, they’re making way for just the several million you really need.  While you’re thinking of what App you might write, be sure to reserve your free Hour of Code workshop at your local Apple store the week of December 5 – December 11.

Thursday:  We hope you were able to enjoy some mind blowing Thankfulness, no matter who you spent the day with or how you spent it.

Friday: Do you think this ultra fast, ultra electric car would make the holiday crowds any more nio-ep9bearable? At $1M a pop, where would you even park it at the mall?? It is a great advance in electric powered car potential, and NIO’s Chinese name is Weilai, which translates as “Blue Sky Coming”, which we think is a pretty cool company name.

If you didn’t see our fantastic Small Business Saturday offer already, here it is again!  Bring your perfectly good (just broken) iPhone, iPad, MacBook or iMac in for a discounted repair all next week.  $5, $10 and $20 off (respectively) any repair service (not applicable to diagnosis only fees).

Once again, thank you for being a valuable part of our TechRestore “family”.  We look forward to seeing and hearing from you soon!

Summer Savings

Summer is in full effect right now but before you know it the kids will be headed back to school. Check one thing off your back-to-school list by getting your device fixed now.

We typically see a rush around August and September with everyone trying to get their child’s iPad or iPhone fixed. Beat the rush and save some money by coming in or sending your repair in today. From now until  July 31 customers can use coupon code SUM10 to save $10 on their iPad and iPhone screen repairs here at TechRestore. To schedule an iPad repair online head here, and for iPhone head here.

How to Disable Apple Music Auto Renewal

If you’re like me and you want to try out Apple’s new music streaming service but aren’t sure if you want to keep it or don’t want to forget to opt of the automatic payments, then this tip is for you. I found this over at The Mac Observer and I found it helpful so I wanted to post it here.

Follow these steps to disable automatic payments:

 

  1. Launch the Music app on your device.
  2. Tap the Account Profile icon in the upper left corner.

account profile screen

  • Tap View Apple ID.

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  • Scroll down to Subscriptions and tap Manage2015-07-01 18.26.47
  • From there, tap the Automatic Renewal switch to turn off auto payments and then tap done.2015-07-01 18.29.14

You’ll still have access to all of Apple Music’s features during the 90 day trial period. If you decide that you like using Apple Music and want to pay for it, you can head back into your settings and turn Auto Renewal back on.

 

 

Need A Fix For Your iPhone 6?

Starting Monday June15, we will begin offering iPhone 6 screen repairs for $129. We’ve waited so long to offer this repair because until now the parts have simply been too expensive for us to be able to offer this service for a reasonable price and the quality of the parts available did not meet our stringent standards. We’re happy to report that both of these issues have resolved themselves. iPhone 6+ plus repairs are coming soon, too, but not yet.

Our price is still $20 more than Apple’s advertised $109. We still believe our price is reasonable considering the experience you will have when you come to us versus the experience of visiting the Apple store or somewhere else. We love our Apple devices but the process of getting your device repaired in store leaves something to be desired. Having to set up an appointment with a Genius, wait in long lines, stand in crowded lobbies, and slow turn around times can make this experience a hassle. You can expect a totally  different interaction when you step into our shop and are greeted by smiling faces that are eager to help you set up your same day repair.

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The friendly face of our awesome receptionist, Dawn

I’ll leave you with this, some fantastic feedback left by one of our many satisfied customers.

I am so impressed with TechRestore. We are a full family of MAC products, including 3 iPods, 1 iPad and a MacPro. We’ve tried going to Best Buy to get these items fixed, not only did it take weeks to fix, but very costly. TechRestore, is reasonably priced and is able to get your product back to you within a day or two. They also fixed my ipod a second time for free.

This is customer service…. they deserve recognition.

Monica DeMasi

Fairfield, CA

 

Last Week in Apple

Here are some of the stories that caught our eye in the world of Apple and consumer electronics last week.

 

 

For daily updates on everything interesting and new in the world of Apple, visit and like our Facebook page at Facebook.com/TechRestore.

Refurbished Vs. Used

We don’t sell used products. We sell refurbished products. What’s the difference exactly? Well all refurbished electronics are used. What sets them apart is the care we take to make sure they’re in good condition  before we sell them.

ipad-iphone.jpgWhen we buy products to resell they arrive to us in varying conditions. Some products have broken screens or cosmetic damage, others seem to be totally fine or barely used. Regardless of the condition, our Apple Certified Macintosh Technicians thoroughly inspect and repair (if needed) every device before we decide it’s ready to resell.

We believe it’s the care we take, the services we offer, and the wealth of experience that we have dealing with these products thats adds value. Anyone can purchase from us with confidence knowing we stand behind the products we sell. We also offer a 6 month warranty, because some issues will not come up during our initial testing, only with regular use. We’re easy to contact, friendly, helpful and committed to resolving any issues.

Our aim is to make sure that customers have the most satisfactory experience possible when dealing with us. Customer feedback seems to support the belief that we are accomplishing our goal.

iPads In The Classroom

The tablet is a device that many of us have come to love and have integrated into our daily lives and activities. We use it to surf the web, check our email, or maybe kick back and watch a movie. In recent years tablets have been used increasingly for other applications such as education.

We live in a world dominated by technology. Many children manage to get their hands (and mouths) on their parents phone or tablet before they can fully walk. So incorporating the technology that students have been inundated with all their lives into the classroom environment seems to make sense.

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There’s not a lot of conclusive evidence about the benefit or detriment of using iPads for education since the device’s release in 2010. While some are skeptical that iPads are a distraction from learning in the classroom, early studies from small sample groups seem to be positive. Schools where students use iPads in the classroom seem to show an increase in literacy and competency in mathematics.

I recently spoke with Dr. Gary Jung, one of the customers we support through our EDU program. Dr. Jung is the Head of Technology at Berean Christian High School in Walnut Creek, CA, a small school with a little over 400 students.They manage and maintain about 500 iPads for their program. I asked him if he had noticed a change in the way students learn since iPads were integrated into the classroom. His response was not only positive, but offered some additional insight as well.

Yes, I’ve noticed a change in the way students interact in the classroom. I believe it’s been a success for us, we’ve seen an increase in students test scores coinciding with the implementation of iPads. Technology is the way of the future and I believe it’s a good idea to educate them using the technology that they will go on to use throughout their lives.

While not every school or situation is ready for this shift away from traditional modes of learning, iPads and tablets may have a place in the classroom environment. It’s food for thought when considering the future of public, private and home school scenarios. Will we one day see an educational culture where all students are connected this way? It’s something that you wonder about when you think of the future of iPads in the classroom. What difference do you think it could have made for you as a student? What additional things could our kids learn not just from using an iPad but from breaking and fixing one?

 

 

Thank You

We would like to say thanks again to Teresa Everett for making us this delicious peanut butter fudge. I told her it wasn’t necessary but she insisted on coming through with sweet treats because we came through for her on her phone. I’m glad she did, it’s little gestures like this that let you know that you’re doing things right in a service industry like ours.

Fudge

MacBook Pro Retina Repair

When  you pay someone such as a mechanic or electrician to do a job, you’re paying for their expertise. You choose not to do it yourself either because you don’t have the skills or the time and it would be simpler to pay someone to do the job for you.

As experts in repairing Apple products it’s our job to come up with new and innovative techniques  to support these products. We were one of the first and only businesses to offer anit-glare upgrades for MacBooks with glossy displays.

Often times what’s easiest for us isn’t what’s best for the customer. Take the 13″ MacBook Pro LCD repair that we offer for instance.  It would be easiest for us to buy a complete display, take your old one off, and install the new one. We’d be done in no time flat and with minimal effort. Instead, we separate the broken LCD from the display assembly and replace it using a new one. This process is a bit more difficult and time consuming but the price of a standalone LCD compared to an entire new display is considerably lower. The lower cost for us allows us to pass the savings on to our customers.

Below you can see pictures of the repair process and the finished result.

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13″ Retina MacBook with a broken LCD

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Display assembly once removed

 

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Our technician Ivan using a heat gun to separate LCD

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LCD about to be removed

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Macbook once LCD is repaired, good as new

Apple Watch Unboxing

 

Our 38mm Sports edition Apple Watch arrived today ahead of schedule. We could hardly contain our excitement long enough to take pictures as we eagerly moved it from the box and onto our wrist.

First impressions of the device are that it looks great and feels sleek, but aside from that it’s hard to have an opinion on such a new gadget. So I’m going to wear it out this weekend, test it out, and report back Monday.

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Double Your Warranty Today!

TechRestore-2010-Color-Tech-Care-taglineHave your recently purchased an iPad from us? Why not sweeten that deal by doubling your warranty? Just subscribe to our blog for the occasional newsletter and we’ll increase your 3 month functional warranty to 6 months!

On our blog we’ll update you on news within the tech industry, share our expertise on how to support and repair products effectively, and give you an inside look into our company and who we are.

To subscribe, look to the far right column of this page, enter your email, and hit “subscribe”. Or just follow this link. We look forward to seeing you here!