Category Archives: News

TechRestore Advanced Care (T.R.A.C.) for Technology in Education

TechRestore has announced a new service product designed especially for customers in the education sector.

T.R.A.C. is TechRestore Advanced Care.

As an alternative to Apple Care and other insurance models, the goal of T.R.A.C. is to eliminate downtime, deductibles, incident fees, shipping fees, and the worry over exceeding budget constraints. It also reduces processing time by 80%!

HOW?

With three solutions (2, 3 or 4 years), T.R.A.C. offers educators flexibility and peace of mind. A one time flat fee starting as low as $59 covers the entire term. Some of the benefits include:

  • Care and accidental damage coverage for all Apple portable devices and Chromebook machines
  • Protective case for each device
  • A loaner pool of like devices
  • Complimentary repairs
  • Free and Fast shipping

WHY?

TechRestore has been working with schools and districts around the country for over 14 years. We have successfully tailored our quote, repair, invoice and billing to each one based on their needs. We have great respect for those who are called to work in education (and it really is a calling). The IT/Tech Support team is often stretched thin, wearing many hats and balancing tasks, budgets and time. Let TechRestore take some of that weight! T.R.A.C. is designed to help:

  • Balance the cost of quality repairs with budget constraints
  • Minimize (or eliminate) the time students, teachers and administrators are away from their instructive device time
  • Stop wasting time navigating red tape with insurance or purchase orders
  • Spend more time focusing on the reason you answered the call to education – the Students!

Our customers will tell you that these concerns will be addressed in a manner that is up-front, no-hassle, trustworthy and human. Not to brag, but ….

“TechRestore delivers outstanding repairs, is attentive to needs, and provides friendly customer service. TechRestore plays an important role in our district’s efforts to shape digitally engaged learners.” – Bend-La Pine Schools – Bend, OR

“Our school is in its sixth year of using iPads. TechRestore has been with us on most of the journey. Not only has their service been good quality and timely but the people are great to work with. Their advise when we did our last round of purchases from Apple saved us untold headaches. I highly recommend them.” – Berean Christian High School – Walnut Creek, CA

The T.R.A.C. Service Team includes a dedicated Account Specialist with years of experience for ONE point of contact and Apple Certified technicians to handle the repairs. Our techs hold over 50 years of combined certifications and have completed many thousands of repairs. We are ready to face any obstacle, overcome any hesitation. Schools and districts have been asking for a solution like this for years and today, TechRestore delivers.

Once you’re signed up, the repair process is easy:

  • Broken devices come to the Coordinator and a loaner device is deployed
  • Once 5 devices are ready for repair, contact the Account Specialist who will create a prepaid shipping label, set up the repair order and arrange a pickup if needed
  • The devices arrive at our Louisville facility and our techs get to work
  • Each device’s serial and asset number is recorded on the order along with the services performed
  • Most repairs are completed in 1-2 business days and then they’re on their way back to you!

Do we sound excited? WE’RE REALLY EXCITED! Working with schools has been a special part of our business and this program was carefully crafted using our existing relationships as a model.

Does YOUR school have a 1:1 deployment or use technology in the classroom on portable devices? If so, do them a solid favor and share this blog with them.  It’s worth a conversation to find out if T.R.A.C. is a good fit for them. We even have a “sample repair” offer with no obligation whatsoever.

At TechRestore, we sleep well at night, knowing that our work, our services and most of all, our relationships with our customers are built on trust we have earned. So you can trust us to take care of your devices, your student’s devices and your school’s devices! (We like our sleep!) 

Rest assured that though your devices may fail you – TechRestore never will!

TechRestore – we’re here to help!

TechRestore Offers One on One and Group Training for Apple Devices

Yay! I got a Mac! …. Now what??

Have you ever wished you could sit down with someone and have them just show you how to use your iPhone, iPad or Mac?  Are you confused by the newest updates? Do you just know there are features you’re not taking full advantage of?

TechRestore answers the call!  We not only repair, refurbish and sell Apple products, we use them and we love them!  Now, we’re happy to offer 45 minute one-on-one instructional courses in our store.  These sessions cover basic applications and help you fully understand and efficiently use your Apple devices.

Currently we offer training for iPhone, iPad, iPod, iMac, MacBook, MacBook Pro and MacBook Air.  Topics range from using Touch ID to understanding iCloud to just getting started!  If you have a specific topic you want to cover that’s not on our listing, just call the store after you book your appointment.

Our trainings are available for $39.99 for one session OR you can save some and learn more with three sessions for $99.99.  We’re all about adding value, so rest assured, you won’t be left hanging.  We allow extra time for questions. Sessions can be booked here ,directly from our FaceBook page or just call or come by our store.

Groups can also take advantage of this great service!

Maybe you want to collaborate on a project, or share files and photos or get the most out of FaceTime!  Whatever your needs, you can trust TechRestore to be there with knowledge, experience and understanding. Team TechRestore has over 30 years of combined hands on Apple expertise and extensive experience in corporate and school site training.  Groups of THREE or more qualify for special discounts on in store training and larger group trainings can also be accommodated.

Recently, we added some short, focused training videos to our YouTube channel.  Head on over (and subscribe, because there are more coming soon) and check them out!  These are done right in the store (so you can hear all the life going on in the background) by our very own Daniel B. (the Bob Ross of all things Mac).  The first is a quick tutorial for Photos, the second is part 1 of understanding “Settings” in iOS 11.

We’re here to help!  Let us know what topics YOU would like to see, in person or in a video.  After all, who would we be without our awesome customers?

Don’t have an iPhone, iPad or Mac? We can help with that too!

TechRestore is a TRUE Mac specialist – we buy, sell, repair, use and LOVE Apple products. Come see our selection of Grade A devices, laptops and desktops for sale.  Of course, we don’t stop there!  We back up all our products with a full 90 day functional warranty AND we offer extended warranties that include accidental damage coverage.  See store for details.

We look forward to meeting you!

iPhone 6, 6s and 7 Screen Repair Price Drops

techrestore repair price dropsHappy Friday!  As summer approaches, we always see an uptake in iPhone screen repairs.  Is it because the kids are coming home from college with their broken devices?  Maybe it’s the upcoming vacation that makes the broken screen more noticeable.  Whatever the case, TechRestore is here to help!  Our normal turn around for an iPhone screen repair is 1.5 hours, no appointment needed!

If you’re not local, most repairs are completed and shipped same or next business day.

Because we build value into our repair prices, a good percentage of our business includes repeat customers and referrals.  We wouldn’t have it any other way!  We would never wish a broken device on anyone, but we’re so happy to be the “go-to” repair center when these things happen. 

All our repairs come with a 1 year functional warranty.  We stand behind our work and we want you to feel good about referring your friends to us.

Besides the value we offer in customer care and warranty, when our part price goes down, we adjust our repair prices accordingly.  This is great news for you!  Especially if you own an iPhone 7 or 7 plus that has been broken, as those have come down dramatically in recent weeks.

Here are the latest flat rate repair prices on the newer model iPhones, as well as some other flat rates you may not know about AND a special offer for our blog reading customers.  For a complete list of our flat rate repair prices, visit our website.

  • iPhone 6 or 6 Plus screen repair is now $99  (down $10 for 6 Plus).
  • iPhone 6s screen repair is now $119 (down $20).
  • iPhone 6s Plus screen repair is now $129 (down $50!)
  • iPhone 7 screen repair is now $139 (down $160!)
  • iPhone 7 Plus screen repair is now $149 (down $200 since January!)

Start your iPhone repair order here

We also offer battery replacement service for iPhones and Mac laptops.  For iPhones, it’s $79 for all models up the the 6s Plus.  If we’re doing a screen repair already, we can replace the battery for $49. We replace MacBook Air, Pro and Pro retina batteries for $199, call for details on that service.

Mention this blog post and we’ll put a tempered glass screen protector on your iPhone 6 series or iPhone 7 at no additional charge (a $20 value!).


If you haven’t already, be sure to follow us on FaceBook, Twitter, and Google+ .   We share Apple news, history and updates and we feature helpful tutorials on #HowToTuesday.  It’s a lot of fun and we love sharing with everyone there!

Here’s to a happy and safe Summer season, from your friends at TechRestore.

Apple’s Job Creation & Q2 announcements

Tim Cook, Apple CEO did an interview this week on “Mad Money” on CNBC.  If you’d like to see the whole thing, you can watch it on their website.  He was there to talk about Apple’s Q2 earnings call and what the company plans to do with those mountains of cash.

We liked it because a wide range of topics were covered that we can look forward to hearing about in more detail in the near future.  Some felt Tim “dumbed it down“, but the context of the show, by nature, is not optimal for serious, in depth interviews.  If you want to know how Apple’s CEO feels about something, he does speak often in appropriate venues.

On Apple’s website, you can see a comprehensive breakdown of their job creation numbers.  You can even look state by state to see how many employees, manufacturers and app creators are represented.  Tim Cook also spoke briefly of a $1Billion fund created to invest in promoting advanced manufacturing jobs in the U.S.  More on that later this month.

TechCrunch did a great job of breaking down and comparing numbers both from the website and the interview.  One point Tim Cook made during his talk, was that the jobs created by Apple products don’t stop with employees, manufacturers and app developers.  Apple is creating a ripple that expands outward with support jobs and even whole industries.  TechRestore is part of that ripple effect, and has been for over a decade.  Our repair business has relied a lot on our specialty in Apple products and their ecosystem.

We also appreciate that Apple, as a company has values that go far beyond compensating their investors.  Along with the myriad ways they conserve, they innovate and they don’t wait for government regulations or social pressure to make changes that make a positive difference.

Possibly my personal favorite quote (I’m considering making it my ringtone, but don’t mind me) was this:   “A company should have values, because a company is a collection of people.  And people should have values, so by extension, a company should.” 

He went on to talk about ways they give back, just because it’s the right and wise thing to do.  It feels like the culture Apple is fostering is one we could all do well to adopt or to use as encouragement to go a little further with our own current efforts.

Read the full transcript of the “Mad Money” interview here and be sure to watch for updates and announcements from Apple coming later this year.

 

 

iPhone 6 and 6 Plus touch disease is now the number one problem reported at Apple stores

iphone 6 touch diseaseWe are seeing more and more customers bringing in their iPhone 6 and 6 Plus with the dreaded “gray lines of death” AKA “touch disease” on the top of their iPhone screens for repair. If you have a gray, flickering bar at the top of the display and a non-responsive touchscreen – you might have touch disease on your phone. Read more to see why this is not a screen problem, but rather a problem with the iPhone logic board design.

Will Apple step up and offer an extended warranty replacement for iPhones that have touch disease problems? If they hear from enough customers they might –

Learn more from our friends at AppleInsider,

 

Last Week in Apple

Here are some of the stories that caught our eye in the world of Apple and consumer electronics last week.

 

 

For daily updates on everything interesting and new in the world of Apple, visit and like our Facebook page at Facebook.com/TechRestore.

Apple Watch Unboxing

 

Our 38mm Sports edition Apple Watch arrived today ahead of schedule. We could hardly contain our excitement long enough to take pictures as we eagerly moved it from the box and onto our wrist.

First impressions of the device are that it looks great and feels sleek, but aside from that it’s hard to have an opinion on such a new gadget. So I’m going to wear it out this weekend, test it out, and report back Monday.

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Your Rights Are Under Attack

Back in February we published a post to help promote awareness about the encroaching restrictions that the Digital Millennium Copyright Act (DMCA) could place on people and their property. Thanks to organizations like the EFF and iFixit helping to raise awareness and people like you doing their part, consumers sent over 40,000 comments to the Copyright Office urging the restoration of ownership rights.

Companies like John Deere and General Motors are lobbying to decrease the rights that consumers have to use the products that they buy. In essence , changing what it means to be an owner.

Below is a slide show that will briefly get you up to speed on the issue. I’ve also included a link to a great article that explains and relates how  these laws  affect real world people. In the case of the mentioned article, the people affected are farmers that are greatly inconvenienced  by not being able to repair their tractors due to digital locks placed on them.

You may be saying to yourself, “Im not a farmer, how does this affect me?” Restrictions due to the DMCA have been stretched to affect all types technology today commande viagra. These technologies include the car you drive, the cell phone in your pocket, and the computer you may be reading this on.

 

 

Now is the time to act. It’s much easier to prevent legislation from being enacted  by being vocal now than it is to reform legislation once it has been passed into law. If your interested in helping then visit this page provided by iFixit to see how you can help and make yourself heard.

 

Java- Beware of Adware

As Mac users, one of the benefits we enjoy is the ability to surf the web free from worrying about infection from malware or viruses. Many users don’t bother using antivirus software at all.

This doesn’t mean we shouldn’t be wary of adware (software that automatically displays or downloads advertising material) or bloatware ourselves when we install other programs. With their latest release of Java 8, Oracle has begun packaging an Ask.com toolbar into their installer for Mac.

Screenshot 2015-03-10 09.10.26When installing the latest update of Java, the option to install the Ask.com Toolbar is selected by default. It is deceptively easy for the casual user to click “next” and finish the installation without noticing the opt-out section of the installer. If the extra software is installed, it redirects your homepage to Ask.com and instals a search bar to your browser, which some may find intrusive.

Though annoying as it is, the software is pretty easy to remove. Safari users can simply navigate to their list of browser extensions (Safari -> Preferences -> Extensions) to remove it. While Chrome users can uninstall the software directly from the Ask Toolbar’s Help menu.

While it is rather annoying to see Oracle adopt the practice of including adware with its products, it is not at all uncommon among many developers. As a rule of thumb, users should always keep an eye out for opt-out check boxes when installing third party software.

 

Simply Amazing

Any sufficiently advanced technology is indistinguishable from magic.

-Sir Arthur C. Clarke

The iPad Note-Pad will change the way you work, play, and think forever. Innovative and thought provoking, I haven’t encountered such a stunningly useful but simple product in a long time.

This is just a bit of satire on a product that we here at TechRestore love and know so well; the Apple iPad. It’s all in good humor.

 

 

 

Unlock Your iPhone

SREPR022900_1Starting February 11th, all four major US carriers will allow you to sim unlock your phone. The ban on phone unlocking was lifted last August by congress, and in the wake of this repeal the carriers are releasing their official unlocking policies.

Individual carrier unlocking policies:

Each company’s policies differ, but for the most part if your phone is paid off or your contract term is completed then you can request for your phone to be unlocked. Android Police wrote a very thorough post on the subject last week that you should check out if you want more info.

DMCA: Now Is The Time To Act

It’s that time again. Every three years congress sits down and decides what amendments and exemptions should be added to the Digital Millennium Copyright Act (DMCA).

Enacted in 1998, the DMCA was originally intended to criminalize production and dissemination of technology, devices, or services intended to circumvent measures that control access to copyrighted works. It also criminalized the act of circumventing an access control, whether or not there is actual infringement of copyright itself.

This law was in response to rampant digital piracy that flourished after the boom of the internet. The law protects copyright holders from the theft of their products, and rightfully so. People should be paid for the things they make.

Although, the real issue is what these laws prohibit you from doing with the products you own. Due to a clause in the DMCA (section 1201), it’s illegal to bypass digital locks on hardware you own. Copyright law is redefining ownership and consumer rights.

This could infringe on your right to choose your  service provider for a phone you bought, the right to repair or unlock your device yourself (legal now, but not for long), or even the right to repair your car. If you look below, theres a summary  put together by the Electronic Frontier  Foundation that explains how the DMCA affects us all.

 

Right now congress is accepting comments from the public on exemptions that are being proposed. But acceptance of public comments ends February 6, and then lobbyist get their say. If any of this has moved you at all,than make sure your voices are heard by congress. Visit this website to learn how to comment, and here to view all 27 proposed exemptions.

 

 

 

 

Software Updates: iOS 8.1.3 and OS X 10.10.2

ipad settings iconApple released two big software updates yesterday, OS X 10.10.2 for Mac users and iOS 8.1.3 for iPhone, iPad, and iPod users. Both software updates bring with them multiple improvements and stability fixes.

Fixes included in the Yosemite update 10.10.2:

  • Resolves an issue that might cause Wi-Fi to disconnect
  • Resolves an issue that might cause web pages to load slowly
  • Fixes an issue that could cause Spotlight to load remote email content when this preference is disabled in Mail
  • Improves audio and video sync when using Bluetooth headphones
  • Adds the ability to browse iCloud Drive in Time Machine
  • Improves VoiceOver speech performance
  • Resolves an issue that could cause VoiceOver to echo characters when entering text on a web page
  • Addresses an issue that could cause the input method to switch languages unexpectedly
    Improves stability and security in Safari

Improvement and fixes included in iOS 8.1.3:

  • Reduces the amount of storage required to perform a software update
  • Fixes an issue that prevented some users from entering their Apple ID password for Messages and FaceTime
  • Addresses an issue that caused Spotlight to stop displaying app results
  • Fixes an issue which prevented multitasking gestures working on iPad
  • Adds new configuration options for education standardized testing

One of the notable iOS updates being the the reduced amount of storage required to perform a software update. The slow adoption of iOS 8 has been due in part to users complaints of the large storage requirement to update from iOS 7. The OS X update is available for download from the  App store and the iOS update is available for download right from your device under settings > general > software update.