Category Archives: About TechRestore

TechRestore Offers One on One and Group Training for Apple Devices

Yay! I got a Mac! …. Now what??

Have you ever wished you could sit down with someone and have them just show you how to use your iPhone, iPad or Mac?  Are you confused by the newest updates? Do you just know there are features you’re not taking full advantage of?

TechRestore answers the call!  We not only repair, refurbish and sell Apple products, we use them and we love them!  Now, we’re happy to offer 45 minute one-on-one instructional courses in our store.  These sessions cover basic applications and help you fully understand and efficiently use your Apple devices.

Currently we offer training for iPhone, iPad, iPod, iMac, MacBook, MacBook Pro and MacBook Air.  Topics range from using Touch ID to understanding iCloud to just getting started!  If you have a specific topic you want to cover that’s not on our listing, just call the store after you book your appointment.

Our trainings are available for $39.99 for one session OR you can save some and learn more with three sessions for $99.99.  We’re all about adding value, so rest assured, you won’t be left hanging.  We allow extra time for questions. Sessions can be booked here ,directly from our FaceBook page or just call or come by our store.

Groups can also take advantage of this great service!

Maybe you want to collaborate on a project, or share files and photos or get the most out of FaceTime!  Whatever your needs, you can trust TechRestore to be there with knowledge, experience and understanding. Team TechRestore has over 30 years of combined hands on Apple expertise and extensive experience in corporate and school site training.  Groups of THREE or more qualify for special discounts on in store training and larger group trainings can also be accommodated.

Recently, we added some short, focused training videos to our YouTube channel.  Head on over (and subscribe, because there are more coming soon) and check them out!  These are done right in the store (so you can hear all the life going on in the background) by our very own Daniel B. (the Bob Ross of all things Mac).  The first is a quick tutorial for Photos, the second is part 1 of understanding “Settings” in iOS 11.

We’re here to help!  Let us know what topics YOU would like to see, in person or in a video.  After all, who would we be without our awesome customers?

Don’t have an iPhone, iPad or Mac? We can help with that too!

TechRestore is a TRUE Mac specialist – we buy, sell, repair, use and LOVE Apple products. Come see our selection of Grade A devices, laptops and desktops for sale.  Of course, we don’t stop there!  We back up all our products with a full 90 day functional warranty AND we offer extended warranties that include accidental damage coverage.  See store for details.

We look forward to meeting you!

TechRestore Grand Opening Event in Louisville!

Ladies and Gentlemen, Friends and Family!

We are SO excited to announce that our new store is open and ready for an official celebration!

If you are in the Louisville area, you simply must come visit us on Saturday, September 23rd from 10:00 am to 5:00 pm.  We invite you to spend some time in our newly remodeled lounge area and preview our retail offerings, which will include:

  • TechRestore Certified Apple products
  • Matias keyboards
  • Griffin Survivor Series protective cases
  • and much more!

We will also give away some of these great products!  You don’t have to be present to win, but you DO have to come in to enter.

Guests who “check in” on FaceBook while visiting will receive a special free gift!  Our Service Department will not be open on Saturday, but you will have the chance to meet our Apple Certified Staff, with a combined experience of over 70 years!

Come see the official Ribbon Cutting ceremony at 11:00 am, with Senior Economic Development Manager of Louisville, Christy Jarboe in attendance.

techrestore logoTechRestore is an award winning Independent Repair shop that has  served customers around the country since 2004.  We were recently acquired by local Louisville businessman, Jeffrey Jewell.  Jeff has the vision to bring together the best and most experienced Mac Loving techs he’s had the pleasure to work with over the last decade and a half.

TechRestore carries on epic customer experiences in Louisville with:

  • Fast turn-around, up front repairs. Most repairs are completed on-site in one business day or sooner! We like sleeping at night! So you can trust us to be honest and upfront with you and back it up with a ONE YEAR functional warranty on all our repairs.
  • We don’t just fix Macs, we use them!  We keep up with the latest changes and we’re happy to help you get the most from your Apple product.
  • Matias keyboards and Griffin protective cases are some of the best you can buy.  Through years long partnerships, we’re able to offer these to our customers at terrific prices.  We’ll also have TechRestore Certified Apple products for sale, in the store and online.  If you don’t see what you’re looking for, just ask!

Check out our Yelp page as well as our FaceBook page, where we’ll be offering Grand Opening special deals all week long.  If you’re not fortunate enough to live near Louisville, you won’t miss out! We’ll have great discounts for you too!  We owe a lot to the customers and business partners who helped make it possible for TechRestore to grow into this new vision in Kentucky.

Won’t you join us?  And please, share this blog post with anyone you know who is close by! The free product giveaways are for anyone – no “Mac Lover ID” required (we may try to convert you though, fair warning!).

  

iPhone 6, 6s and 7 Screen Repair Price Drops

techrestore repair price dropsHappy Friday!  As summer approaches, we always see an uptake in iPhone screen repairs.  Is it because the kids are coming home from college with their broken devices?  Maybe it’s the upcoming vacation that makes the broken screen more noticeable.  Whatever the case, TechRestore is here to help!  Our normal turn around for an iPhone screen repair is 1.5 hours, no appointment needed!

If you’re not local, most repairs are completed and shipped same or next business day.

Because we build value into our repair prices, a good percentage of our business includes repeat customers and referrals.  We wouldn’t have it any other way!  We would never wish a broken device on anyone, but we’re so happy to be the “go-to” repair center when these things happen. 

All our repairs come with a 1 year functional warranty.  We stand behind our work and we want you to feel good about referring your friends to us.

Besides the value we offer in customer care and warranty, when our part price goes down, we adjust our repair prices accordingly.  This is great news for you!  Especially if you own an iPhone 7 or 7 plus that has been broken, as those have come down dramatically in recent weeks.

Here are the latest flat rate repair prices on the newer model iPhones, as well as some other flat rates you may not know about AND a special offer for our blog reading customers.  For a complete list of our flat rate repair prices, visit our website.

  • iPhone 6 or 6 Plus screen repair is now $99  (down $10 for 6 Plus).
  • iPhone 6s screen repair is now $119 (down $20).
  • iPhone 6s Plus screen repair is now $129 (down $50!)
  • iPhone 7 screen repair is now $139 (down $160!)
  • iPhone 7 Plus screen repair is now $149 (down $200 since January!)

Start your iPhone repair order here

We also offer battery replacement service for iPhones and Mac laptops.  For iPhones, it’s $79 for all models up the the 6s Plus.  If we’re doing a screen repair already, we can replace the battery for $49. We replace MacBook Air, Pro and Pro retina batteries for $199, call for details on that service.

Mention this blog post and we’ll put a tempered glass screen protector on your iPhone 6 series or iPhone 7 at no additional charge (a $20 value!).


If you haven’t already, be sure to follow us on FaceBook, Twitter, and Google+ .   We share Apple news, history and updates and we feature helpful tutorials on #HowToTuesday.  It’s a lot of fun and we love sharing with everyone there!

Here’s to a happy and safe Summer season, from your friends at TechRestore.

Spotlight on – TechRestore Apple Mac and iPhone Information Posts on Facebook

At TechRestore, we like to stay up to date on Apple, Mac and iPhone information. Each day, we share something new we have learned – or something interesting we already knew about – on our FaceBook Page.

This week, we included news about innovations, the halo effect of smartphone technology, iOS 10 feature highlights and fixes, and a new discount program in honor of Veteran’s Day.

There is no shortage of opinion about the new MacBook Pro’s released a couple of weeks ago. There is also the expected speculation about what the new features will mean to future renditions. At the end of the day, no one can deny that Apple has been years ahead of our imaginations since the beginning. Often, changes are perceived as “underwhelming” when announced and upgrades are appreciated more in hindsight, as the software changes to take advantage of the hardware.

Here are the links to the articles shared this week.

Saturday 11/5: What the touch bar says about Apple’s approach to innovation and how others may follow suit.

Monday 11/7: Halo effect of smartphone technology in a specific region of China and in consumer electronics as a whole.

Tuesday 11/8: Some features worth mentioning in the upcoming iOS 10.2

Wednesday 11/9: How to unlock your Touch ID enabled device without pressing the home button OR Damn, I miss the SWIPE!

Thursday 11/10: The new technology in MacBook Pro drastically improves speed.

Friday 11/11: See our post in honor of Veteran’s Day.

We hope you’ll join us on FaceBook, and comment or share your own insights and experience. You can also check back here for a weekly roundup of our posts and see what might interest you. As always, we love to hear from you! Your feedback makes all the information more reliable and relevant.

Enjoy! We hope your Veteran’s day weekend is filled with gratitude for the freedoms we enjoy.

The Small Business Show – our Founder speaks

In addition to being involved in the day-to-day operations of TechRestore, our Founder, Shannon Jean is also a co-host of the Small Business Show, a weekly podcast focused on helping small business owners learn from each others experiences. On this weeks show, join Shannon, along with co-host Dave Hamilton as they talk with Tim Cox from ZingPR about how he got started in the PR business and how PR plays an important role in every business.

dba-small-business-show-logo

 

Tim Cox from ZingPR joins Shannon and Dave today to talk about what it’s like to tell other people’s stories while still making sure to tell his own. That, plus what it’s like taking over a business from one’s spouse! All of this and more in today’s Small Business Show!

Thank You

We would like to say thanks again to Teresa Everett for making us this delicious peanut butter fudge. I told her it wasn’t necessary but she insisted on coming through with sweet treats because we came through for her on her phone. I’m glad she did, it’s little gestures like this that let you know that you’re doing things right in a service industry like ours.

Fudge

Sweet, Sweet Appreciation

It’s always great when customers show their appreciation for what you do, especially when that appreciation is edible! It’s nice to reaffirm that people really find value in the service you offer. I’m reminded of a quote by author William Makepeace Thackeray, ” Next to excellence is the appreciation of it.”

thank you cookies

We’d like to thank Teresa Everett for showing her appreciation with these delicious home made chocolate chip and pecan cookies she dropped off this morning, still warm when I bit into one.

A wild roller coaster ride – A chat about business with Shannon Jean

Caricature done by local artist, Ondr

Caricature done by local artist, Ondr

I decided to sit down and interview my boss and founder of TechRestore, Shannon Jean, about his business history and how he got his start. We go over some of his first business ventures, what it takes to be successful, and any advice he has for aspiring entrepreneurs.

Q: What was one of your first business ventures?

A: A landscape construction company, Hort Services. I was in the Ornamental Horticulture program at Cal Poly, San Luis Obispo and I ran a landscape and design company up here in the Bay Area to pay for school and living expenses. We pretty much just pretended that we knew what we were doing and somehow it all worked out. I was able to employ most of my friends and I was always amazed that people trusted us so much – with their money and their homes. It was a great experience with lessons that I still use today, 20+ years and 7 companies later.

What drove you to start TechRestore?

A: The architecture and design business brought me into the Mac business. The technology (the Mac) allowed me to present my company better, to look more professional and to charge more – all good things. I would pitch these large projects to clients, and for a long time a lot of things were done by hand and it didn’t look as great while I was pitching the project in the customers living room, asking for big chunks of money with everything designed by hand. The Mac changed my life, both professionally and personally. It allowed me to do more and make things look better so that I could move forward with more confidence. My interest in the Mac is what got me interested in the technology business.

Our discussion led us to the topic of communication.

Q: Do you believe communication to be the number one skill in business?

A: It could quite possibly be the number one skill. Being able to effectively communicate with your customers, business resources (bankers, lawyers, accountants,) and employees is essential. When you first get started in business, you’re essentially self employed, doing everything on your own. As you grow and transition to a business owner, you have to become the facilitator of information, both inside your company, among your employees and partners and outside, spreading the word to existing and potential customers. Having a big mouth helps a lot.

Q: What do you believe your biggest hurdle or obstacle has been in your business career?

A: Getting capital is always a challenge. In my first technology business I had a business partner whose main qualification was that he had a credit card with a $10,000 limit. You know how the saying goes, “it takes money to make money”. You can make money to start but if you don’t reinvest that money or gain capital it can be hard to grow your business. We ran our first Mac business, MacResQ, for about a year before we started taking any money out of the company – I was living on my new wife’s paycheck at the time and we always made sure we left as much cash in the business as we could. 20+ years later and we still do this. Cash is the lifeblood of the company.

Q: What advice do you have for aspiring entrepreneurs or business persons?

A: Don’t give up. Embrace failure. Don’t talk to everyone about what you’re going to do, because your close friends and family will be the first to tell you that it wont work. It’s always better to show people what you’ve done, vs. telling them what you are going to do.
Most people will tell you it won’t work, but it’s easy to be a critic. You should be passionate about what it is you’re doing and if you do get outside advice, get it from other business owners and entrepreneurs. Don’t ask people without that experience because they won’t be qualified to comment on it and it’s much easier to tell you what you can’t do. Many times your ideas won’t work, but it doesn’t mean you should stop. If you speak with any succesful person, they could show you a laundry list of their failures in life. Having some failures early on can help you grow as a business person. The key is to succeed more than you fail, of course.

Surrounding yourself with supportive people is important also. There were times when everything around me was crumbling in one business venture or another. Having someone at home that supported me and understood exactly what it was I was trying to create made a world of difference for me. You spend a lot of your time telling everyone else that things will work out, not to worry. Having someone in your life that can tell you the same thing once in awhile can make a big difference.

Q: Did you yourself have a mentor?

A: Yes of course, I still have mentors. One of my first employers in the tech business, Don Ruxton from The Mac Garage in SLO told me, “Outside of your day to day work you should find something that interests you that’s related to the business that can help drive you”. He was absolutely right. This advice came from someone that I volunteered my time to while I was in college to get some technology experience and ended up being my first job working with Apple products. It changed the direction of my life and made all the difference.

Q: What was your first Mac?

A: It was a Mac SE20. It had a 20 megabyte hard drive and 1 megabyte of ram; it cost me about $2,500 at the time. Those are megabytes, not gigabytes! I loved getting my hands on new equipment, but because of the constant upgrade cycle, I knew I had to find a way to fund it. I always knew how to find deals so I got involved with buying and reselling these machines.

Q: What would you say are the least and most enjoyable parts of being in this industry/ business?

On business:

A: The best part is the collaboration and being able to work with people that are much smarter than I am. Being able to help others move up, learn, grow, and provide opportunities. Helping the people that I work with advance is extremely rewarding. I love being able to collaborate with great people whether it be employees, business partners, vendors, or bankers; it’s very fulfilling.

The worst part is that this is a numbers driven game. No matter how much I focus on this being an enjoyable and fulfilling place to work, the cohesion of the team, our interactions with our customers, or the product that we sell. At the end of the day if we don’t get enough money in the door none of that other stuff matters. You constantly have to focus on the numbers, and that is not my favorite part of the business.

On the technology industry:

A: I love getting my hands on the product and being “forced” to buy the latest and greatest piece of technology on the market.

My least favorite part of this industry would be constantly keeping up with the rapid pace of change. Just when you think you’ve got a program in place that works pretty well, that’s about the time you see it start to drop off. This industry always presents new challenges so you have stay on your toes and you constantly have to to reinvent yourself. I have to say I love this business. I sometimes have to remind myself of this because just like with anything else that you do for a long time you may get jaded.

Ending remarks

You have to have a certain personality to want to go into business. Alot of people may get frustrated but its important to stick to it. Try something, measure its effectiveness, and if it doesn’t work try something else. In the technology industry it’s often referred to as “pivoting”. Being able to adapt and readjust your business in different ways is important. I was not in the repair business when I started this company; I was moving product. I was buying product, refurbishing it, and selling it internally. Over the years we became very good at performing quality repairs because we didn’t want the product we sold to come back. Eventually as the market shifted, I saw how our expertise in repairing these products could translate into another business. Now, TechRestore performs repairs, refurbishes tens of thousands of Macs, iPads and iPhones. We also have a fast growing wholesale parts division that sprang up a few years ago to service the rapidly growing retail iOS and Android repair businesses that are popping up all over the country. It’s been a great and wild roller coaster ride that I’m thrilled to be a part of each day.