Author Archives: TechRestore Staff

TechRestore featured in eBay 20th Anniversary Video

TechRestore was featured at the eBay Sellers Summit on Sept 10th. Our founder, Shannon Jean spoke at the conference and was featured on the big screen in between executive speakers. eBay released this awesome video to celebrate their 20th Anniversary and we are thrilled to have been a part of it!

Can you spot the TechRestore logo?

Summer Savings

Summer is in full effect right now but before you know it the kids will be headed back to school. Check one thing off your back-to-school list by getting your device fixed now.

We typically see a rush around August and September with everyone trying to get their child’s iPad or iPhone fixed. Beat the rush and save some money by coming in or sending your repair in today. From now until  July 31 customers can use coupon code SUM10 to save $10 on their iPad and iPhone screen repairs here at TechRestore. To schedule an iPad repair online head here, and for iPhone head here.

How to Disable Apple Music Auto Renewal

If you’re like me and you want to try out Apple’s new music streaming service but aren’t sure if you want to keep it or don’t want to forget to opt of the automatic payments, then this tip is for you. I found this over at The Mac Observer and I found it helpful so I wanted to post it here.

Follow these steps to disable automatic payments:

 

  1. Launch the Music app on your device.
  2. Tap the Account Profile icon in the upper left corner.

account profile screen

  • Tap View Apple ID.

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  • Scroll down to Subscriptions and tap Manage2015-07-01 18.26.47
  • From there, tap the Automatic Renewal switch to turn off auto payments and then tap done.2015-07-01 18.29.14

You’ll still have access to all of Apple Music’s features during the 90 day trial period. If you decide that you like using Apple Music and want to pay for it, you can head back into your settings and turn Auto Renewal back on.

 

 

Independence Day

<img class=" wp-image-627 size-medium alignright" src="https://i2.wp.com/blog.techrestore.com/wp-content/uploads/2015/07/independenceday.jpg?resize=300%2C234" alt="independence day fireworks with statue of liberty in foreground" srcset="https://i2.wp acheter du viagra ou equivalent.com/blog.techrestore.com/wp-content/uploads/2015/07/independenceday.jpg?resize=300%2C234 300w, https://i2.wp.com/blog.techrestore.com/wp-content/uploads/2015/07/independenceday.jpg?resize=624%2C486 624w, https://i2.wp.com/blog.techrestore.com/wp-content/uploads/2015/07/independenceday.jpg?w=800 800w” sizes=”(max-width: 300px) 100vw, 300px” data-recalc-dims=”1″ />

In honor of Independence Day this weekend, TechRestore will be closed Friday July 3 so that we can make the most of the holiday. We will still close at 5:30 PM on Thursday and customer repairs can be picked up until then. We will resume normal operations Monday July 6.

We hope everyone has an awesome 4th of July weekend!

 

Need A Fix For Your iPhone 6?

Starting Monday June15, we will begin offering iPhone 6 screen repairs for $129. We’ve waited so long to offer this repair because until now the parts have simply been too expensive for us to be able to offer this service for a reasonable price and the quality of the parts available did not meet our stringent standards. We’re happy to report that both of these issues have resolved themselves. iPhone 6+ plus repairs are coming soon, too, but not yet.

Our price is still $20 more than Apple’s advertised $109. We still believe our price is reasonable considering the experience you will have when you come to us versus the experience of visiting the Apple store or somewhere else. We love our Apple devices but the process of getting your device repaired in store leaves something to be desired. Having to set up an appointment with a Genius, wait in long lines, stand in crowded lobbies, and slow turn around times can make this experience a hassle. You can expect a totally  different interaction when you step into our shop and are greeted by smiling faces that are eager to help you set up your same day repair.

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The friendly face of our awesome receptionist, Dawn

I’ll leave you with this, some fantastic feedback left by one of our many satisfied customers.

I am so impressed with TechRestore. We are a full family of MAC products, including 3 iPods, 1 iPad and a MacPro. We’ve tried going to Best Buy to get these items fixed, not only did it take weeks to fix, but very costly. TechRestore, is reasonably priced and is able to get your product back to you within a day or two. They also fixed my ipod a second time for free.

This is customer service…. they deserve recognition.

Monica DeMasi

Fairfield, CA

 

Last Week in Apple

Here are some of the stories that caught our eye in the world of Apple and consumer electronics last week.

 

 

For daily updates on everything interesting and new in the world of Apple, visit and like our Facebook page at Facebook.com/TechRestore.

Refurbished Vs. Used

We don’t sell used products. We sell refurbished products. What’s the difference exactly? Well all refurbished electronics are used. What sets them apart is the care we take to make sure they’re in good condition  before we sell them.

ipad-iphone.jpgWhen we buy products to resell they arrive to us in varying conditions. Some products have broken screens or cosmetic damage, others seem to be totally fine or barely used. Regardless of the condition, our Apple Certified Macintosh Technicians thoroughly inspect and repair (if needed) every device before we decide it’s ready to resell.

We believe it’s the care we take, the services we offer, and the wealth of experience that we have dealing with these products thats adds value. Anyone can purchase from us with confidence knowing we stand behind the products we sell. We also offer a 6 month warranty, because some issues will not come up during our initial testing, only with regular use. We’re easy to contact, friendly, helpful and committed to resolving any issues.

Our aim is to make sure that customers have the most satisfactory experience possible when dealing with us. Customer feedback seems to support the belief that we are accomplishing our goal.

iPads In The Classroom

The tablet is a device that many of us have come to love and have integrated into our daily lives and activities. We use it to surf the web, check our email, or maybe kick back and watch a movie. In recent years tablets have been used increasingly for other applications such as education.

We live in a world dominated by technology. Many children manage to get their hands (and mouths) on their parents phone or tablet before they can fully walk. So incorporating the technology that students have been inundated with all their lives into the classroom environment seems to make sense.

ipads_on_school_wireless_networks-1

There’s not a lot of conclusive evidence about the benefit or detriment of using iPads for education since the device’s release in 2010. While some are skeptical that iPads are a distraction from learning in the classroom, early studies from small sample groups seem to be positive. Schools where students use iPads in the classroom seem to show an increase in literacy and competency in mathematics.

I recently spoke with Dr. Gary Jung, one of the customers we support through our EDU program. Dr. Jung is the Head of Technology at Berean Christian High School in Walnut Creek, CA, a small school with a little over 400 students.They manage and maintain about 500 iPads for their program. I asked him if he had noticed a change in the way students learn since iPads were integrated into the classroom. His response was not only positive, but offered some additional insight as well.

Yes, I’ve noticed a change in the way students interact in the classroom. I believe it’s been a success for us, we’ve seen an increase in students test scores coinciding with the implementation of iPads. Technology is the way of the future and I believe it’s a good idea to educate them using the technology that they will go on to use throughout their lives.

While not every school or situation is ready for this shift away from traditional modes of learning, iPads and tablets may have a place in the classroom environment. It’s food for thought when considering the future of public, private and home school scenarios. Will we one day see an educational culture where all students are connected this way? It’s something that you wonder about when you think of the future of iPads in the classroom. What difference do you think it could have made for you as a student? What additional things could our kids learn not just from using an iPad but from breaking and fixing one?

 

 

Thank You

We would like to say thanks again to Teresa Everett for making us this delicious peanut butter fudge. I told her it wasn’t necessary but she insisted on coming through with sweet treats because we came through for her on her phone. I’m glad she did, it’s little gestures like this that let you know that you’re doing things right in a service industry like ours.

Fudge

MacBook Pro Retina Repair

When  you pay someone such as a mechanic or electrician to do a job, you’re paying for their expertise. You choose not to do it yourself either because you don’t have the skills or the time and it would be simpler to pay someone to do the job for you.

As experts in repairing Apple products it’s our job to come up with new and innovative techniques  to support these products. We were one of the first and only businesses to offer anit-glare upgrades for MacBooks with glossy displays.

Often times what’s easiest for us isn’t what’s best for the customer. Take the 13″ MacBook Pro LCD repair that we offer for instance.  It would be easiest for us to buy a complete display, take your old one off, and install the new one. We’d be done in no time flat and with minimal effort. Instead, we separate the broken LCD from the display assembly and replace it using a new one. This process is a bit more difficult and time consuming but the price of a standalone LCD compared to an entire new display is considerably lower. The lower cost for us allows us to pass the savings on to our customers.

Below you can see pictures of the repair process and the finished result.

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13″ Retina MacBook with a broken LCD

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Display assembly once removed

 

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Our technician Ivan using a heat gun to separate LCD

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LCD about to be removed

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Macbook once LCD is repaired, good as new

Apple Watch Unboxing

 

Our 38mm Sports edition Apple Watch arrived today ahead of schedule. We could hardly contain our excitement long enough to take pictures as we eagerly moved it from the box and onto our wrist.

First impressions of the device are that it looks great and feels sleek, but aside from that it’s hard to have an opinion on such a new gadget. So I’m going to wear it out this weekend, test it out, and report back Monday.

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Your Rights Are Under Attack

Back in February we published a post to help promote awareness about the encroaching restrictions that the Digital Millennium Copyright Act (DMCA) could place on people and their property. Thanks to organizations like the EFF and iFixit helping to raise awareness and people like you doing their part, consumers sent over 40,000 comments to the Copyright Office urging the restoration of ownership rights.

Companies like John Deere and General Motors are lobbying to decrease the rights that consumers have to use the products that they buy. In essence , changing what it means to be an owner.

Below is a slide show that will briefly get you up to speed on the issue. I’ve also included a link to a great article that explains and relates how  these laws  affect real world people. In the case of the mentioned article, the people affected are farmers that are greatly inconvenienced  by not being able to repair their tractors due to digital locks placed on them.

You may be saying to yourself, “Im not a farmer, how does this affect me?” Restrictions due to the DMCA have been stretched to affect all types technology today commande viagra. These technologies include the car you drive, the cell phone in your pocket, and the computer you may be reading this on.

 

 

Now is the time to act. It’s much easier to prevent legislation from being enacted  by being vocal now than it is to reform legislation once it has been passed into law. If your interested in helping then visit this page provided by iFixit to see how you can help and make yourself heard.

 

Adware Removal

os x finder security logoIf you’ve used the internet long enough, chances are you’ve encountered ad-injection software or adware. Adware presents itself in many annoying forms such as pop-up windows, ads, changing your homepage, and extra banners or toolbars when using your browser.

Adware is usually picked up when installing third-party software, it is disguised or bundled with other software that you intend to install. If you think your Mac has been infected with adware then use these steps to rid yourself of this issue.

Check Safari settings and extensions

  1. Open Safari
  2. From the menu bar select Safari > Preferences
  3. Select the General icon and make sure that the Homepage field contains the website you want.
  4. Select the Search icon and make sure that the search engine setting shows your preferred search engine. Some versions of Safari have this setting in the General pane instead.
  5. Click the Extensions icon. If you don’t want an extension or don’t recognize it, select the extension from the list and click Uninstall.

 Removing Adware

Downlite, VSearch, Conduit, Trovi, MyBrand, and Search Protect are all common adware that are found on Macs. You can use this “Go to Folder” method to find and remove each item listed in the sections below, one item at a time:

  1. Drag to select an entire line in the lists below, starting with /System/Library/Frameworks/v.framework, for example.
  2. Choose Edit > Copy.
  3. Open a Finder window, then choose View > As Columns.
  4. Choose Go > Go to Folder.
  5. Choose Edit > Paste to paste the line you copied into the text field.
  6. Press Return.
  • If the item is on your Mac, a window opens with the item you searched for already selected. Drag only that item to the Trash. If you’re asked to enter a password, enter your administrator password.
  • If the item is not on your Mac, you’ll see a message that the folder can’t be found. Continue to the next item in the list.

Repeat the steps above using the files listed below:

/System/Library/Frameworks/v.framework
/System/Library/Frameworks/VSearch.framework
/Library/PrivilegedHelperTools/Jack
/Library/InputManagers/CTLoader/
/Library/Application Support/Conduit/
~/Library/Internet Plug-Ins/ConduitNPAPIPlugin.plugin
~/Library/Internet Plug-Ins/TroviNPAPIPlugin.plugin
/Applications/SearchProtect.app

After you remove the items above, restart your Mac. Then choose Finder > Empty Trash to permanently remove them.

If you found the above steps to be difficult, then you should try this adware removal tool called AdwareMedic that will do the leg work for you. AdwareMedic was created by Thomas Reed, a computer enthusiast and Mac fanatic. Thomas has a blog, thesafemac.com, dedicated to  malware and adware prevention and removal. His website is a valuable resource and worth checking out, as well as his comprehensive adware removal guide.

 

Apple ID

heroAn Apple ID is your user name for everything you do with Apple: Shop the iTunes Store, enable iCloud on all your devices, buy from the Apple Online Store, make a reservation at an Apple Retail Store, access the Apple Support website, and more.

It’s important to set up an Apple ID if you want take full advantage of all your Apple devices useful features. Security features like Find My iPhone which allows you to track your stolen or lost device, and cool features like  Handoff which allows you to seamlessly  pick up where you left off from on one device to another aren’t accessible without an Apple ID.

Any questions you might have in regard to Apple ID such as how to create one, how to change your ID, or set up and ID on all your devices can be answered here by reading this FAQ.

iPhone 6 Repairs

We can’t always be the ones to help you directly, but we can lead you in the right direction. You may have noticed that we don’t offer an iPhone 6 repair yet. Well, Apple does. Apple offers iPhone 6 screen repairs for $109 and iPhone 6 Plus for $129. If your iPhone 6 is in need of a fix you can visit Apple’s website here. You have the option to mail your device in or schedule an appointment to meet with a Genius at an Apple Retail Store.

iphone6-select-2014The fact of the matter is the cost on our end doesn’t allow us to offer this repair for a reasonable price. Being that Apple makes the parts that they use for their repairs, their cost is less. Currently we are working to come up with a solution to offer this repair soon at an affordable price. Our goal is to be a resource for all of our customers, even if that means sending you somewhere else in the short term for a service we do not currently offer.

Sweet, Sweet Appreciation

It’s always great when customers show their appreciation for what you do, especially when that appreciation is edible! It’s nice to reaffirm that people really find value in the service you offer. I’m reminded of a quote by author William Makepeace Thackeray, ” Next to excellence is the appreciation of it.”

thank you cookies

We’d like to thank Teresa Everett for showing her appreciation with these delicious home made chocolate chip and pecan cookies she dropped off this morning, still warm when I bit into one.

Using the iCloud Keychain

iCloud keychain iphoneiCloud Keychain is a useful utility in iOS and OS X that allows you to securely save and store your passwords, account names, and even credit cards to your Keychain across multiple devices. I find the password management utility to be one of the most helpful myself. The iCloud Keychain helps make managing and remembering multiple social media and email login credentials simple. In this quick guide I’ll show you how to setup the keychain to store your passwords, how to view your saved credentials, and how to generate a password using the Keychain.

 

How to Enable iCloud Keychain in iOS

  1. Launch the Settings app
  2. Tap on iCloud.
  3. Tap on Keychain.
  4. Toggle iCloud Keychain to On.
  5. You will be asked to either set up an iCloud Keychain password or enter the existing one. You can also choose to verify with another device.

This is the first step you would take get started with iCloud Keychain, granted you have created an iCold account and have upgraded your devices to iOS 7.0.3 or later and OS X Mavericks or later.

How to generate a password  in iOS

  1. Launch the Safari app on your iPhone or iPad.
  2. Navigate to the site you’d like to create an account and generate a password for.
  3. Fill out any information that’s needed and then tap on the password field where you’d normally enter a password.
  4. A popup should appear. Tap on Suggest Password.
  5. A popup menu will now appear, tap on Use Suggested Password.

How to generate a password  in OS X

  1. Launch Safari on your Mac running OS X Mavericks or above.
  2. Navigate to the website you’d like to create a login for or change the password for.
  3. Once you’re in a password field, you will see a popup from iCloud Keychain suggesting a strong password for you.
  4. Click on Use Safari suggested password.

Coming up with and remembering multiple unique passwords for multiple accounts can be difficult. While the passwords generated by Safari aren’t the strongest, they are better than using the same password for multiple sites.

 

How to manually view passwords stored to Keychain in iOS 

  1. Launch the Settings app on your iPhone or iPad.
  2. Tap on Safari.
  3. Tap on Passwords & AutoFill under the General section.
  4. Tap on either Saved Passwords.
  5. Enter your 4-digit passcode if you are prompted to do so.
  6. In this list, find the login you’d like to view the password for and tap on it.
  7. Here you can see the login credentials for that specific account.

 

How to manually view passwords stored to Keychain in OS X

  1. Open your Applications folder.
  2. From there open the Utility folder.
  3. Click on the Keychain Access app.
  4. When the Keychain Access window opens, find and click Passwords in the left sidebar.
  5. Find the account you wish to display the password for and double click it.
  6. A window displaying  the login credentials will open, though the password is still hidden. Mark the checkbox near the bottom to display password and finally enter your Keychain password to view it.

Being able to manually view your login credentials can be useful for remembering  your password or username when logging into public terminals or a device that that you’ve never used before.

 

 

Java- Beware of Adware

As Mac users, one of the benefits we enjoy is the ability to surf the web free from worrying about infection from malware or viruses. Many users don’t bother using antivirus software at all.

This doesn’t mean we shouldn’t be wary of adware (software that automatically displays or downloads advertising material) or bloatware ourselves when we install other programs. With their latest release of Java 8, Oracle has begun packaging an Ask.com toolbar into their installer for Mac.

Screenshot 2015-03-10 09.10.26When installing the latest update of Java, the option to install the Ask.com Toolbar is selected by default. It is deceptively easy for the casual user to click “next” and finish the installation without noticing the opt-out section of the installer. If the extra software is installed, it redirects your homepage to Ask.com and instals a search bar to your browser, which some may find intrusive.

Though annoying as it is, the software is pretty easy to remove. Safari users can simply navigate to their list of browser extensions (Safari -> Preferences -> Extensions) to remove it. While Chrome users can uninstall the software directly from the Ask Toolbar’s Help menu.

While it is rather annoying to see Oracle adopt the practice of including adware with its products, it is not at all uncommon among many developers. As a rule of thumb, users should always keep an eye out for opt-out check boxes when installing third party software.

 

Double Your Warranty Today!

TechRestore-2010-Color-Tech-Care-taglineHave your recently purchased an iPad from us? Why not sweeten that deal by doubling your warranty? Just subscribe to our blog for the occasional newsletter and we’ll increase your 3 month functional warranty to 6 months!

On our blog we’ll update you on news within the tech industry, share our expertise on how to support and repair products effectively, and give you an inside look into our company and who we are.

To subscribe, look to the far right column of this page, enter your email, and hit “subscribe”. Or just follow this link. We look forward to seeing you here!

 

Claim Your Short Stack of Flapjacks

IHOP celebrates 10 years of giving today with  its 10th National Pancake Day.

Every year IHOP offers a free short stack of their famous buttermilk pancakes to all customers as a fund raiser, patrons can leave a donation if they are feeling charitable. IHOP runs the program in conjunction with Children’s Miracles Hospital and other charities, and has raised $16 million to date.

Screenshot 2015-03-03 09.32.26It’s a tasty event that’s for a good cause. Who doesn’t love pancakes? These buttermilk pancakes topped with peaches and drizzled with sweet raspberry syrup make my mouth water.

Don’t miss out. 1,500 IHOP restaurants will be participating today from 7:00 AM until 10:00 PM.