Author Archives: Dawn

Get Your Device Ready for Spring!

basketball_nothing_but_net_march_madness_70March Madness is upon us!

Whether you follow college basketball or not, you can hardly avoid hearing about it mid-March to early April every year.

At TechRestore, our team has one goal in mind – delivering experiences beyond expectation. On that, we are completely unified and for a few hours a day, we can put aside our otherwise fierce college basketball rivalries. (Just kidding, it’s all very friendly.)

In the spirit of fast breaks and slam dunks, we’re happy to present some special offers!

Let’s start with screen repair discounts!

If your phone, tablet or computer screen has been broken for a while, this special is a great reason to stop putting off the repair. Besides, it’s time to see the screen clearly and stop hiding your phone in public!
Now through April 8th, selected repairs are discounted to maximize your viewing pleasure (and in case any of your devices fall victim to over celebrating or over reacting to a loss during the games! Hey, we get it!).

march madness discounts

And we’re not stopping there!

 

ipad mini 1We have iPad mini’s for $75! These minis still have lots of life in them! They’re perfect for weekly FaceTime calls with relatives, lightweight enough to use for taking videos and pictures, as an e-book reader, web browser and more.

Is your device not quite right, but you’re not sure why?

stethoscope on laptop keyboardLet our Certified Techs take a look at no charge! Diagnostics are always fast and free. There is no obligation to complete the repair and if you decide not to fix your device, we can even responsibly recycle it at no charge. The best part is, there’s no appointment necessary! Call 502-398-6456 or come by if you have questions or go online to set up the service anytime.

 

 

Thanks, again, for the opportunity to help!

 

PSA – HP Battery Recall Round 2

No need to panic!

hp devicesThis week, HP issued a recall for some batteries in a few select models of laptops, desktops, 2-in-1s, tablets and even some mobile devices. If you have an HP computer, it may be at risk of overheating, which poses a burn or fire danger. Even if you checked your HP on the last round (January 2018), please do so again! Some of the batteries they ok’d before are now showing up as defective.

HP is working hard to make it right and, of course, they are replacing the batteries at no cost. Unfortunately, you will not be able to perform this on your own, as most of the affected batteries are internal to the system and require a trained tech.

So, just find out if you’re affected and get it started! Go to HP’s recall site and download the “Battery Validation Utility” and follow the instructions from there.

We wish we could help with this service, but at least we can make sure all our friends and customers know! Please share this with everyone (even if you don’t think they have an HP, they may know someone who does.

If you’d like to steer anyone toward a reliable Apple device *wink, wink* we know a place with fantastic prices and friendly, knowledgable Apple and PC experts.

As always, TechRestore is delivering experience beyond expectation.

TR new banner with phone number

Valentine’s Day with TechRestore

What’s your Valentine’s wish?

When you think of Valentine’s Day, you may not think “Oh, TechRestore, of course!”. Well, let’s think about this for a moment. Here at TechRestore, our philosophy is all about:

  • meeting our customer’s needs
  • exceeding their expectations
  • improving their experience at every level, and
  • being responsive to new concerns as they evolve

If that doesn’t scream “Your wish is our command!” from the rooftops, well, we just don’t know what does! Now, we have a big BOGO sale just in time for Valentine’s. If you need some extra $$ or are looking to upgrade your devices, we can help with that too!

pile-of-iPhones

Time to Trade-In? or Trade-UP?

Do you have an Apple device you’re not using? Are you thinking of trading it in to upgrade? Be sure to check TechRestore FIRST (or at least LAST, before you actually sell it). We not only match, we beat nearly every offer in the market. More importantly, we make it easy. No hoops to jump through, no waiting. We will make sure your data is completely removed, and you’ll walk out with your payment. Don’t forget, you can use that trade in credit towards a newer device from our great in-store selection. We have newer model iPhones, iPads and Macs, PLUS, for a limited time we are having a fantastic sale on protective cases, screen covers and accessories.

blue pink mb coversOne for them and one for you, too!

Right now, our entire stock of protective covers and screen protectors are on sale – buy one, get one FREE! iPhone cases, iPad cases, MacBook (Air & Pro) cases! Get matching cases for you and a friend, a sweetheart, a relative – a case is a thoughtful gift, especially if they have devices they care about and want to protect.

snowball-microphone.jpg IMG_0161

IMG_0158Don’t forget the accessories.

We must really be love-struck! Our buy one, get one sale is on for accessories, too. Bluetooth keyboards, Snowball mics and cell phone brackets (the little buttons that stick on your phone so you can hold it, prop it up and spin it!)  are ALL on sale. You can give them away as gifts to loved ones, co-workers or anyone you appreciate!

Looking for prizes for a special event raffle? How about a contest incentive?  These products make terrific, unique, big ticket prizes – there’s no limit to the good use these items and this sale can be put to!

OH – We have a winner!

toshiba tv giveawayWell, most of us agree that the big game was a big letdown! At least we know our fans are happy, and one in particular. A big shoutout to all who participated in our Instagram contest over the weekend. Our winner was selected at random on Monday : Louisville’s own “Humble_Hairdresser”.

Enjoy that 43″ of video real estate and thanks for being a TechRestore fan.

Congratulations!!! 

TR new banner with phone numberTechRestore – 4036 Taylorsville Rd –  Louisville, KY 40220  502-398-6456
Mon-Fri 9a-6p  Sat 10a-5p

Superbowl 🏈, Financing💰 & Tater Tots 😋

2019 is bringing change for the better!

WOW! 2019 has been incredible so far! We have some pretty exciting things in the works in addition to today’s announcements: Interest free financing available for our Certified Restored Products; Lenovo partnership added for our national education customers; we’re giving away a TV!

That is only the tip of the iceberg! We have even more service offerings to add and some positive changes to our current services. Stay tuned!

On a side note, in case Superbowl hype is not your thing, here’s another important public service announcement:

National Tater Tot Day is February 2nd!

tenor

As much as the Superbowl and Groundhog Day (also Feb 2nd) can let us down, Tater Tot Day NEVER WILL! Go find an event (yes, there are many places around the country that take this day very seriously!) or make your own celebration. A fitting way to celebrate would be to enter to WIN a TV.

Don’t miss your chance to win a big screen TV!

toshiba tv giveaway

In celebration of the monumental rematch of the Rams and Patriots, TechRestore is giving away a 43″ Toshiba 4K Ultra HD Fire TV! It’s so easy to enter and as a bonus, when you enter, you’ll be following us on Instagram. That’s a win no matter what!

Here’s how to enter:

  1. Follow @itechrestore on Instagram
  2. Comment on our Instagram post with your guess at the Superbowl LIII winner (or put “Tater Tots” if that’s who you’re rooting for!) Be sure to add #TechRestore 
  3. Tag at least 2 friends in your comment (so they can enter too! If it’s not in your house, at least give it a chance to be in a friend’s house!).

You MUST enter before 6pm EST on 2/3/2019. A winner will be selected at random from all the entries and announced on Monday 2/4/2019.

*Must be 18 or older to enter. TechRestore is not affiliated with Instagram or any brands in this giveaway.
**You don’t have to be local to Louisville to win, but you will need to be able to come pick it up. We are not offering shipping for this prize.

TechRestore has 2 new partners to make your experience even more epic!

blue lenovo

First, we have been working with schools and districts around the country for over a decade. In our commitment to constantly provide the best service possible, we’ve partnered with Lenovo, the #1 brand in the classroom. As an authorized Lenovo Partner, we offer specialized solutions for our education customers. For more information, see our website, fill out the form and a dedicated account specialist will be happy to answer all your questions.snap financing

Next, TechRestore is all about delivering the best possible experience to our customers and helping them get what they want. With that in mind, we’ve added Snap Finance 100 day interest free financing to our service offerings. Now, if you want or need one of our fantastic Certified Restored iPhones, Macs (laptop or desktop) or iPads, you can split the purchase into manageable monthly installments. This is available to all our customers and it’s easy to apply and get approved.

Text “20016” to 48078 to apply or apply online. You can check out our products on our website and on our FaceBook Marketplace.

As always, we look forward to bringing even more exciting announcements about new product and service offerings to you! If this blog has helped you or made you think of someone it would be helpful to, do them (and us) a solid favor by sharing it with them! Watch for the winner of the TV to be announced next week …
TR new banner with phone number
TechRestore – 4036 Taylorsville Rd – Louisville, KY 40220  502-398-6456
Mon-Fri 9a-6p  Sat 10a-5p

Has Your Browser Been Hijacked? PSA

What is a “Browser Hijacker”?

baby shark songA toddler who has learned to find and play “Baby Shark” in 24 tabs in Safari? Well, maybe. The one we’re talking about is a bit more malicious (and not so easy to remove). It is just as preventable though as long as you know what to do (doo doo doo doo doo doo) and what to look for.

A browser hijacker can be a harmless annoyance (a really annoying one!) or it can be malicious, embedding itself deep in the file system of your computer, seemingly unremovable. There is no firewall, no anti-virus/malware program to guard against it or remove it. Once it’s installed, extracting it yourself could cause irreversible software damage.

There is a bright side, though! Actually, two bright sides.

One, you can prevent it yourself by knowing what to look for.

Typically, you will be on a legitimate website, click a link (that was placed there legitimately) and that’s where the “hijack” part comes in. Instead of taking you to the real destination of the link, you’re taken to a false site and a pop-up window will tell you your flash player (or some other common program) is out of date. Clicking “yes” OR “no” in the pop-up will install the file. Always click “X” to close the pop-up. It will look something like this:

Screen Shot fake website2018-12-18 at 9.20.02 PMScreen Shot flash player 2018-12-18 at 9.18.27 PMScreen Shot browser hijacker 2018-12-18 at 9.17.06 PM

Notice the URL. Always check it before downloading anything.

Two, a knowledgeable professional can remove it.

Because of the vulnerable nature of file systems, it’s best to have someone who does this many times a year remove it for you. We have seen an increase in these hijacks in the past month or so, which is why we are sharing this information, as a public service announcement.  We have been able to successfully remove the hijacker installed files and restore PCs and Macs (yes, Macs are susceptible if you click the installer) to their former, unsullied state.

Our flat rate software repair for Macs and PCs is $75.

We hope you won’t need it – but if you do, you can count on TechRestore. We are always looking for the best solution for you and your desktop, laptop and handheld electronics needs.

white mac with TR logo

Remember, if a popup asks you to install an update, BE SAFE! Go directly to the appropriate website for the real update. (For Flash, go to Adobe.)

 

new tr logo

502-398-6456  MON-FRI 9-6, SAT 10-5 Eastern

Holiday Reflections and the Gift of Backup

Traditionally, the holiday season is a time to reflect on the closing year; to note where improvements may be made, to recognize milestones and growth.

Holiday Hero!

Our TechRestore Family has experienced a LOT of growth this year! We’ve expanded our retail offerings with lots of quality accessories for your Apple products; we’ve expanded our service offerings, including offering logic board level repairs, improved water damage repair abilities and increased data recovery options. We’ve added Apple Watch repair and even services for PC’s.

All of this goes hand in hand with improving ourselves. As we grow ourselves, we grow our opportunities to help our customers. That’s the real core of TechRestore. We are family! The way we treat our customers is so remarkable because it is authentic. Our team members are family oriented and involved in their community outside of work, so it naturally spills over.

If you’ve been in for a repair, service or product this year, we’d like to thank you for your support!  If you haven’t, well, come check us out! You don’t have to break anything first, just come by and say hello (and see our lobby, it’s really beautiful!).

      

Merry Christmas! From our TechRestore Family to Yours!

Speaking of reflecting on the memories of the year, TechRestore is offering a terrific backup/data transfer special now through 12/31. Whether you’re giving or receiving a gift of tech or just want some insurance against data loss.Save yourself (or your loved ones!) time and aggravation with the gift of our backup and transfer services.

These services are available for PC and Mac (and they don’t have to be new! Bring in any computer)- for a limited time at this price.

  • Backup or transfer your data to a new 2TB external drive for only $149.99

  • Bring your own external drive and we’ll back up to it for $99.99

  • Save $50 when TechRestore transfers your data to your new machine for only $75 (reg. $125) and add an external drive for $30-$50 (depending on size).

All these specials are good between 12/26 and 12/31 (yes, we’ll be open until 3PM on New Year’s Eve), so hurry!

TechRestore – 4036 Taylorsville Rd (Hike’s Point Plaza), Louisville, KY

502-398-6456  or toll free 888-64-RESTORE

Open Monday – Friday 9am-6pm Saturday 10am-5pm Eastern Time

TechRestore Matches Apple BuyBack on iPhones

For a limited time, Apple is offering extra trade-in power on iPhones. If you trade in your iPhone 6 or newer, you get a trade in value toward a new iPhone or store credit slightly higher than normal.

TechRestore will offer no limited time increase. WHY?!

We already match or beat Apple trade-in values AND we will pay you on the spot! So we will also match their limited time offer. Of course, you can trade in – we have some amazing deals on Apple iPhones, iPads, MacBooks and iMacs. We also stand behind our products with a full 90 day functional warranty and you can purchase a longer warranty (because electronics don’t come with a crystal ball).

If you want to know how much TechRestore will pay for your iPhone on this limited time increase, check here. Print it out and bring it in (OR have us check for you). Of course you CAN use your trade in value towards a Certified Refurbished device in stock, too.

Right now we’re offering half-off deals on iPhone cases – from brands like Otter, Tech21, UAG and Griffin – tempered glass protection for iPhone and iPad as well as $25-$100 off select Apple devices in stock! So trade in your iPhone for or use it to stuff stockings or add to the gifts under the tree. If you use it for something for yourself, we are so fine with that – and we won’t tell.

Merry Christmas, from the Elves at TechRestore.

4036 Taylorsville Rd. – Louisville      502.398.6456

So MANY Specials – Such a Limited Time!

We know you have a lot of emails regarding special sales events this weekend. What makes this email different? Well, it’s from your friends at TechRestore and we always take the awesome up a notch or three! (Like this cute beagle covered in Christmas lights – awesome x 2.)

** Friday 11/23 and Saturday 11/24 only! **

Here are some of the deals you can find online and in our store this weekend. (*HINT* if you can’t make it to our beautiful store in Louisville contact us. We’re here to help!)

First, HALF OFF wireless Matias keyboards and Snowball USB microphones.

These beautiful Matias keyboards come in 4 colors, have a numeric keypad, Apple function keys and a long-lasting rechargeable battery. You can pair up to four bluetooth devices (Mac, iPad, Windows, etc).

        

Snowball, by Blue Designs, delivers natural sound directly to your desktop with a simple, plug and play USB interface. It’s earned 4.5 stars in online market places with thousands of reviewers weighing in.  A great gift for anyone interested in streaming, recording and producing like a pro.

We have iPhones!

When you purchase one this weekend, you’ll get an incredible deal on a refurbished iPhone AND a free case of your choice from our stock!

 All our iPhone cases are 20% off (if you already have all the phones you need!). We’re also offering 20% off the incredible Twelve South accessories we have in stock. From ghost stands for your MacBook to charger stands and Apple Watch accessories, Twelve South is the Apple Lover’s choice.

iPad Air and iPad Air 2 – the biggest leaps in iPad technology.

We have BOTH models on sale.

iPad Air 32GB Wifi for $165!

iPad Air 2 64GB for just $225!

Make your gift giving next level awesome!

 

 

 Here’s another one! MacBooks are on sale, starting at just $200!

We love offering these amazing products (and many more!) all year long … we can only offer these specials for a limited time. By the time the turkey, stuffing and pie hangover is gone, these special prices will be too!

Don’t wait and don’t miss out! Call, click or come by Friday and Saturday only to take advantage of our best prices of the year.

Select Promotions Available Online – All Promotions Available In Store

 

We Have To Do It – Christmas Talk in October

Ok. We’ll be the first to say it – we hate talking about Christmas before Halloween.

But we have to do it! It’s only weeks away (64 days)! We promise there’s a good reason to bring it up.

TechRestore, as many of you know, has the best

 Certified Restored Apple products.

There is no denying the fact that technology plays a significant role in day to day life. Being able to give someone a gift they can use everyday is worth some early planning! Whether it’s for your college student, parents, spouse, niece/nephew or yourself – when it comes to the gift of Apple tech, we’ve got you covered.

Our selection includes Apple Watch, iPhones, iPads, MacBooks and iMacs. What if you and your  loved ones already have all the tech? You can also give the gift of accessories, protection, repair, check-up or cleaning. We have many, many options and we’re here to help you choose what fits your needs best.

At TechRestore, we stand behind our products with standard warranties and offer extended, full coverage warranties, too. We have years of expertise, specializing in Macs, which means you can shop and refer us with complete peace of mind.  If you’re still not sure, check out what our customers say on FaceBook, Google and Yelp

When you purchase from TechRestore, you’re supporting a small business! We’re involved in our local community and regularly sponsor local events and support local causes. Small businesses drive the heartbeat of America – we make our communities strong and we offer service that you won’t get at the big corporate outlets. Before, during and after the sale, TechRestore will be here for you!

Call, click or stop by to see our selection and get all your questions answered. If you’re a First Responder, Military or UPS employee you also qualify for special discounts!

We wish you a Safe & Happy Halloween (Happy Thanksgiving & Merry Christmas coming soon!). From your friends at TechRestore!

 

TechRestore September 2018 News Roundup

Foxhollow Farms Fall Fest

Fall is in the air! Be sure to get out and enjoy that sweet, cool weather before it gets too chilly. If you’re local to Louisville, you already know there are so many ways to enjoy fall. No matter where you are, though, you’re sure to start seeing apples and pumpkins and hay bales soon!

Here are a few of the highlights from our September.

We started off right with our “First Responders on the First” shout out to the Louisville Division of Fire. They do a fantastic job and we’ve done some repairs for a few firefighters, too! Very cool. Remember, ALL First Responders and Military receive a 10% discount everyday at TechRestore. We couldn’t be more grateful for your service.

We also gave some love to our non-local customers and friends with a blog (which you saw, of course!) about all the benefits of shipping your repairs to us.  When we started out over 14 years ago in California, our repairs were primarily from out of town customers. We pioneered overnight service and fast shipping. We still receive a lot of repairs via UPS and other methods (and we’re still dazzling with our fast and trusted service).

If it was up to us, everyday would be National Back Up Your Data Day! (It really is a National day, March 31st.) What’s more heartbreaking than losing your data? Especially when you thought it was backed up or if your back up fails, too. While TechRestore does offer data recovery, the best, most economical solution is to have more than one backup. Call or come by and talk to one of our Apple Certified specialists to see which backup solution makes the most sense for you!

Jeff Jewell, President, cuts the ribbon!

We didn’t post about this on FaceBook, but Sunday, September 23rd marked the one year anniversary of our Official Grand Opening! We moved to Kentucky in July of 2017 and began doing repairs right away, but there was a lot going on behind the scenes. There was so much to clean up, build out, procure, negotiate and promote before the ribbon was cut! We’re still really happy with the result of that initial hard work and all the work we’ve done since then (and the plans we have for the future!). Most of all, we’re looking forward to continuing being a good neighbor and THE  go to Apple and Mac source for years to come.

Here are some pictures from our September 2017 Grand Opening.

Tech Travis helps a happy customer.

Yep, that’s the Oregon Trail game on the Apple IIe in the lobby. Come by and play while you wait (and inevitably die of dysentery! Did anyone survive that game?!).

 

A table from TechRestore in CA blends well with the locally sourced barrels and wood floors of our KY lobby.  A selection of Macs also on display.

 

Our B.A.Y.S. (big a** yellow sign), which we think can be seen from the International Space Station (hey, if they need a repair, we’re happy to oblige – as long as they pay the shipping!).

 

Here’s to many more years of making memories with our neighbors and friends, near and far! Happy fall, y’all!

 

Hardware Diagnosis is Now Free at TechRestore!

Due to the overwhelming response to our Back to School free diagnosis special, TechRestore is now adding  free hardware diagnosis  for laptops to our service offerings.  A rollback of $59.99!

You may be wondering: “Why?”    ¯\_(ツ)_/¯

Our experience has shown us that 90% of the time, we can pinpoint the most likely cause and offer a standard repair quote, without a lot of labor involved. In fact, we find that a lot of times, we can diagnose a laptop at the counter while it’s being checked in! We don’t want a diagnosis fee to keep anyone from coming in – thinking they have a very serious problem that can’t be fixed or will cost too much to fix.

The free diagnosis includes any labor up to opening the device. If we need to open it, that means that more labor intensive testing needs to be done. If the problem is serious enough to have to open it, you decide if you want to spend $59.99 to find out what needs to be fixed. (We will probably still have a ballpark idea of maximum repair cost.)

Once we provide a repair quote and it’s approved, the diagnosis fee is applied toward the repair, as always!

Some issues will require a more thorough examination. In the case of a logic board failure or liquid damage, some power supply issues or battery problems – we have to get in there to provide a detailed and accurate repair quote. In these cases, the $59.99 diagnostic fee will apply. If a repair is feasible and approved, the fee will be deducted from the repair cost. If the repair is not approved, the $59.99 covers our labor in the diagnosis.

In any case, you can rest assured that our experienced Apple Certified techs can handle whatever repair is indicated. You should also know that we will NEVER perform any paid service without your prior authorization. We all like surprises, but not THOSE kind!

              

Benefits for Our ‘Non-Local’ TechRestore Customers

We talk an awful lot about how awesome Louisville is (well, it IS!) and all the great things our walk in customers can enjoy. Beautiful store, convenient hours, Oregon Trail on the Apple II .. the list goes on and on.

We also have a national customer base that has been with us from the start and continues to grow year after year.

WE’RE HERE (AND THERE) TO HELP!

Most people (us included) hate to part with our Mac devices, even if they’re broken or acting up. We understand there are bigger things at stake than the inconvenience of time; the biggest concern is the integrity of the company doing the repair.

Here are some common obstacles people have shared (before they became our customers):

  • It’s expensive to ship and it takes a long time to get to Kentucky.
  • Is my data safe? (aka: Who are these techs?)
  • What if it’s weeks before I get my device back?
  • I don’t know how much it will cost – will I be overcharged?
  • Are the parts quality?
  • What if something goes wrong when I get it back?

Lost without my MacBook!

Now, we won’t claim that it will be less painful to put your MacBook, iPad or (heaven forbid!) iPhone in a box and hand it over to the UPS driver. We don’t like being away from our devices. It’s natural to worry and yes, you may feel a little lost.  Whether you use it for business or pleasure, most Americans are very attached.

Luckily, TechRestore was founded on the idea that we treat our customers the way we would want to be treated. Specifically, that means we cover all the bases, from setting up the repair, to shipping it, communicating along the way and getting it back fast. We also offer at least one year functional warranty on most repairs.

Here are a few ways we make it easy for you:

  • The most common repairs have a flat rate repair fee and can be ordered online or by phone.
  • Shipping options! Ship it yourself or take advantage of our low priced shipping – from UPS Ground to Next Day Air speeds. Kentucky is centrally located to more of the U.S. so most of our customers have actually found the shipping time shorter.
  • Our techs are Apple Certified (of course!) and have years of experience in the Apple ecosystem. Once it arrives, work begins within hours. We’ll be in touch if we need information or approval before we can move ahead and we’re always available to answer questions that come up for you.
  • Most parts are in stock or nearby. If something needs to be ordered, we’ll let you know when we expect it AND we trust the parts (hence, the minimum 1-year warranty!).
  • We’re here for you after the repair! We want to know that everything is working as expected. On the rare occasion it’s not, we work to make it right with the least inconvenience possible (we hate when stuff like that happens!).

Rest assured, folks. We are who we say we are. When our heads hit the pillow at night, we sleep soundly, knowing we have done our best, with integrity. If you have any doubts, look us up on Google, FaceBook, Yelp or the Better Business Bureau websites. Our customers love us because we treat every customer like family.

toy ninjas positon on ipad packaged in box

Ninjas protect an iPad as it’s being shipped.

OH, and did we mention … customers who mail their devices in actually get something our local customers don’t – NINJAS! To keep your device safe as it travels back to you!

We hope if you’re having any doubts, this has helped you feel more at ease. While there’s nothing better than having a reliable, trusted partner like TechRestore right in your own town – there’s also no substitute for honest, quality work.

CALL 888-647-3786 Monday – Friday 9am – 6pm ET and Saturday 10am – 5pm

Do you know a Mac enthusiast who could use a trusted source for service? Do them (and us) a solid favor and forward this to them! Referrals are the best (and they’ll thank you later!).

August 2018 Highlights from TechRestore

There is one more week of August left. So much has been going on already (and don’t forget the holiday weekend coming up!) we couldn’t wait for this month’s recap.

That’s right, school is back in full swing! We love the clever teachers and school administrators who keep students (of all ages) engaged. It is the surest way to encourage retention and curiosity. In that spirit, TechRestore has programs and specials for schools, districts and individuals alike.

Our Back To School special runs just one more week (August 31). You can take advantage, even if you’re not a student (we’re all students of life, right?). Our full diagnostics service is a great value at $59.99 every day (AND we apply that amount toward approved repairs). If you don’t need it now, keep it in mind for the future.

Also in August, we started a new tradition: First Responder’s Shout Out Day! Every first of the month, we’ll take a moment to appreciate all First Responders and Military personnel past and present. We started with Louisville Metro Police Department, our local heroes with a great sense of humor. Their FaceBook page is h-i-l-a-r-i-o-u-s.  Remember that all First Responders and active or former Military can take 10% off our services, accessories and Certified Refurbished devices every day. We do this not only because some of our TechRestore team have served, but as a reminder to appreciate those whose jobs we sometimes take for granted.

August also marked a birthday, a big milestone and a bittersweet memory for Apple.

  • August 11th was Apple co-founder Steve “Woz” Wozniak’s 68th birthday. Although he is not involved with Apple any longer, he continues to innovate and inspire the tech industry.
  • The 24th marked seven years since Steve Jobs left his position as the charismatic, visionary face of Apple. It was never an official statement, but pretty much everyone knew his time with us was coming to an end. Just two months prior, he proposed Apple Park to the Cupertino City Council.
  • The same day Jobs left Apple, Tim Cook was appointed CEO. It was not necessarily well received at the time, but there’s no doubt that Tim was the right choice. He has seen the futuristic campus built and opened, spearheaded initiatives to reduce the environmental impact of the company and led Apple to a TRILLION dollar valuation (WOW).

Speaking of money

TechRestore announced another price drop on iPad Air 2 repairs. Hey, when our price goes down, so does yours! Just a year ago we couldn’t go below $299. Now, we’re happy to offer this great service for just $224.99 with a one year functional warranty.

We also bragged a bit about our lifetime repair guarantee (Louisvilles ONLY lifetime guarantee), our simple and superior  trade-in program and our extremely Apple Certified Techs and staff.

We love what we do and we’re always looking for ways to say “THANK YOU” to our customers and friends who make it possible. Wherever there’s a need for great customer care and outstanding technical service for Apple products – hardware or software – TechRestore is there!

     

TechRestore – Your Best Choice for Trade-In’s

Whether you’re looking to upgrade your device or turn that electronics graveyard drawer into cash – TechRestore is your best choice for trade-ins.

We’ve been in the consumer electronics repair business for a long time and we understand what a nuisance it can be to get the most cash for your devices. TechRestore will pay you more than our competitors AND we make it easy.

  1. Bring your device to us. We have to see it before we can make you an offer. If you are a business with several (or a hundred) devices to turn in, contact us first to make arrangements.
  2. Our techs will do a thorough functionality test.  We’ll also check for iCloud lock and make sure it’s ready to sell (so your personal info is safe).
  3. We’ll make you an offer. Right now our offers are coming in at 10% MORE  than our local competitors, including Apple. If you like it, take it! If not, that’s fine too. There is no obligation to sell it to us.
  4. We’ll pay you – SAME DAY. That’s right! With very few exceptions, we send you home with your payment.  If you prefer to trade in for credit on devices or accessories we have in store, we’ll apply it toward that purchase. If you’re a company trading in devices, we can even issue credit toward future repairs.

What devices can you trade-in? Great question. As you probably know, we specialize in Apple device repairs but we have been known to take other brands for trade-in, too. The most common trades we see are:

  • iPhones
  • iPads
  • MacBooks
  • Apple Watch
  • iMac
  • Chromebooks

We also have school, corporate and local business customers who upgrade their deployments every couple of years. Typically, we take those trade-ins and apply them as credit toward future repairs. That can make a big difference to a bottom line, as well as save a lot of headache down the road.

Even if the device is broken we will look at it (it won’t be worth as much, of course, because it will need repair). Inevitably, there will be devices we simply can’t buy. If it’s very outdated or damaged, we will still be able to responsibly recycle it for you at no charge (and offer to secure your personal data for you).

What do we do with all these trade-ins? Well, that’s a whole other blog (coming soon)!

What you do with the money is up to you! We have a lot of accessories and Certified Refurbished products for sale, if you’re looking to save some money, too. So, clean out “the drawer”, tell your friends, too! Come on down to see us and put some $$ in your wallet!

Every Picture Tells a Story – Contest!

It happens.

Screens break.

We know, because for over 14 years, we have been repairing broken Apple devices. iPhones, iPads, MacBooks, even Apple Watch and iPod … these ingenious, portable devices are, by their very nature, in harm’s way.

There are countless ways to break a screen, and there’s a story behind every one.

“I was wearing it while jogging and tripped.”

“It was either drop the baby or drop the iPad.” (they made the right choice)

“I was listening to music and left my earbuds on the keyboard when I closed the case.”

“I set my phone on top of the car and forgot until I heard it hit the street.”

“I fell asleep and my phone slid down and landed on top of my MacBook (breaking both screens!).”

“I was taking a picture of the sunset, when a bird suddenly started swooping on me! I ran and finally threw my phone at it in self defense!”

We have heard so many stories. Some are pretty common and then, there are some pretty unusual ones! Sometimes the story is so good, it’s almost worth the broken device.

The point is, that for every busted screen there is a real person. No matter how it happened, we like to hear about it  (only because we can relate AND we can help!). It also helps lessen the pain of repair costs.  And who knows, maybe your story will help some other poor soul down the line who thinks their cat is the first one to bat their phone onto the tile floor.

So, in the interest of healing a community (ok, that’s an overreach, but our intentions are good!) TechRestore is hosting a contest. The randomly chosen winner will receive a Super Nano Pro kit for iPhone or iPad (a leader in screen protection and a $19.99 value!) and EVERYONE who participates can take $5 off a screen repair.

Here’s how it works:

  • Now through September 14th on FaceBook or Instagram
  • Post a picture of your broken screen and tell us the story about how it happened (in a few words). If you can’t post it, bring it to our Louisville location and we’ll post it!
  • Use the hashtag #TRbrokenscreenstory or #TechRestorescreenstory
  • Tag “TechRestore” on FaceBook or “iTechRestore” on Instagram
  • Share this contest with your friends!

Of course, there are stories that really are too traumatic to recall, so please, don’t relive it if that’s the case. But, if your story is funny or ordinary or nonexistent (we had a customer come in once with a terribly shattered screen … protector .. the screen was actually fine and we put a new tempered glass on for her anyway!)  then please, by all means, share it!! You may be helping someone else who’s feeling embarrassed about their own broken screen.

If you haven’t yet repaired the screen in question, let TechRestore take care of that for you (and take FIVE BUCKS off for participating!). Not only have we seen it all and repaired it all, we have a LIFETIME guarantee on iPhone repairs and at least a one year warranty on the rest. We also sell screen protectors and cases that are much more functional than wrapping your device up in bubble wrap!

PS – Mention that you have participated in the contest to get the discount. We will compile the hashtags and tags for the Super Nano Pro winner. This offer cannot be combined with any other discount – you must post a picture to be eligible (if you bring it in, we can post it for you!).

TechRestore vs Siri Where it Really Matters

Oh, Siri, we love you!

“I value you.”

Well, she is the Sassiest AI Assistant. She first came to us on the iPhone 4s in October 2011 and  “Wowed” us with her weather telling, message answering, music playing and seemingly endless pun-filled answer giving.

Siri has hung out and had wild adventures with celebrities. Some people even make Siri a full time occupation.

Deep learning networks that map your habits and preferences are what makes Siri so smart. Some say that soon she will know you better than anyone (yikes!). It will be a while still before she (or he, depending on your ‘personality’ choice) responds in a really conversational manner. Apple has a large team that works on improving Siri constantly. She works across many platforms and has slightly varying levels of skill on each one.

This Fall, with iOS 12, Siri will utilize Workflow. You will be able to organize a series of tasks: playlists, HomeKit actions, send messages, check itinerary, etc. So you give one command and Siri sets a whole scenario in motion.

And Siri is wonderful! She can make you smile and answer questions and send messages for you. But …

She can’t see you smile, or shake your hand or listen to your concerns. She can’t repair your Apple devices and she doesn’t remember how long you’ve  been working on a particular issue.

You’ve probably guessed that we’re going to tell you who WILL fulfill all those gaps

TechRestore, of course!

We’re here to help with problems that require natural, human intelligence! We’ve been in the Apple repair business for over 14 years and our techs not only hold multiple Apple Certifications but have a combined 50+ years of hands on experience. One of our favorite things is to spend time getting to know our customers and dazzling you with our top tier service (before, during and after!).

So, if you’re having trouble with your iPad, iPhone, iMac, MacBook, MacPro, Mac Mini, Apple Watch … let’s just say, “Anything Apple!”, come see the Pros at TechRestore. Our staff is friendly, our store inviting and we sing better than Siri (so we’ve been told by the Sassy Assistant herself!).

TechRestore – 4036 Taylorsville Rd (Hike’s Point Plaza), Louisville, KY

502-398-6456  or toll free 888-64-RESTORE

Open Monday – Friday 9am-6pm Saturday 10am-5pm Eastern Time

 

July Highlights from TechRestore

Hello, Friends! We’re in the thick of summer now and hope you’re all staying cool and finding some time to relax (or enjoying the lighter work commute, at least!). 

Be sure to follow us on other social media, too (FaceBook, Instagram, LinkedIn). We have a lot of fun on FaceBook especially and wanted to share some highlights you may have missed! Some of these items were also covered in blog posts, but still worth repeating.

    We celebrated 4th of July in the traditional way – we took the day off, found some fireworks to watch with family and friends and had an iPad mini sale! If you missed it and you’ve been in the market for a mini version of iPad awesomeness, you can mention this blog and we’ll give you the same sale priceS (through August 31).

Some customers have been bringing in phones lately due to excessive battery drain. It turns out that a particular iOS upgrade may be partly to blame. Luckily, our techs are on the case! Whether it’s a hardware or software problem, we’re here to help. Many iPhone battery replacement services are just $29.99. (We’ll do a quick diagnostic at no charge.)

July marks one year since TechRestore made the move to Louisville, Kentucky! (Already??) It has been an amazing ride so far and there’s so much more to look forward to. In this short time, TechRestore has expanded from primarily an awesome repair provider to offering even more:

  • T.R.A.C. – A money saving, time saving, revolutionary repair program for schools, districts and large companies across the country.
  • A selection of Certified Restored Apple Products in store.
  • Protection accessories (Super Nano Pro screen protectors, for one) and cases.
  • Apple accessories – Matias keyboards, charging, etc.
  • Permanent discounts for 1st Responders, Military and UPSers.
  • LIFETIME iPHONE REPAIR GUARANTEE!

To highlight just a few! Our team is always looking for ways we can improve our services. We want to be your go-to Apple resource for LIFE!

This week we added a Back to School special that’s not only valuable and timely, but available to anyone! Now through August 31st, we’re taking 100% off diagnostic fees on MacBooks. We also have some options and packages for backup solutions (don’t wait!). Get your laptop ready for school! Check out our FaceBook page (or call or stop by) for details.

Thank you for reading and please share this blog with anyone you know who could use some Mac assistance! If you have a question or would like to contact us, please use the form below. As always, we’re here to help!

TechRestore – 4036 Taylorsville Rd (Hike’s Point Plaza), Louisville, KY

502-398-6456  or toll free 888-64-RESTORE

Open Monday – Friday 9am-6pm Saturday 10am-5pm Eastern Time

Apple Certified Is As Cool As It Sounds

All TechRestore Techs are Apple Certified. Sounds good, right? But what does it mean, exactly?

  

It means that – in addition to their standard electronics repair training – they have taken study courses from Apple and passed certification exams. The content includes (in part):

  • Customer Experience – asking the right questions, making sure all options for repair are properly explained and understood and setting accurate expectations, to name a few.
  • Electrostatic Discharge (ESD) and general safety precautions – how to avoid ESD damage by making sure the workspace and tools are compliant, identifying safety issues, handling and safety around lithium-ion batteries.
  • Working knowledge – identify, list and understand controls, components and navigation of MacOS, iOS and Apple Watch, data backup and restoration, Apple ID issues and how to resolve them.
  • Best practices – diagnostics, troubleshooting, resolution and restoration of hardware and iOS, OS issues.
  • Tools and Safety – proper tool identification and procedures to safely repair Apple devices.
  • Best Outcome – how to use diagnostic tools most appropriate for a given scenario.
  • And much, much more!

Our techs carry these certifications:

  • Apple Certified Support Professional
  • Apple Certified Associate
  • Apple Certified iOS Technician
  • Apple Certified Mac Technician
  • Apple Certified Help Desk Specialist

In addition to these credentials, company-wide we have combined Apple-verse experience of over 60 years! What this means to you, dear Friend, is that your device is in good hands when you hand it over to us. We LOVE Apple products! We not only repair, buy, sell and protect them at work – we USE them at home with our families.

It should come as no surprise then, that we offer the longest repair warranties in the business. One year functional warranties on nearly all repairs and LIFETIME warranty on iPhone repairs. We have performed hundreds of thousands of repairs for giant corporations, large and tiny school districts, other Apple professionals and everyday folks from every background imaginable. If you’ve worked with us you know we’re fast, friendly and honest and we really want the best solution for you. We want every customer experience to end with a smile.

Apple Certification + experience + real humans = heavy dose of awesomeness.

Call, click or stop by if you need a reliable repair, a trusty protection solution for your iPhone or iPad, accessories (iMacs to iPhones), a Certified Refurbished Apple device (iMacs to iPhones!) or if you need help getting to know, switching between or setting up you Mac or iOS device.

TechRestore – we’re here to help!

 

TechRestore – Why Settle for Less than a Lifetime?

TechRestore has been performing iPhone repairs since the beginning of iPhone history.

It was scary at first, since there were very few repair options for iPhone and in the beginning parts could be sketchy. Right away, we set ourselves apart from the rest by including stellar customer service at every stage. In the last few years we’ve added a 1 year functional warranty (still one of the best in the business and still included in all our repairs). 

We feel the love when new customers come in or call for repairs after being referred to us by their friends and family. Our online reviews also let us know we’re doing it right. Your trust means the world to us! Every day we’re grateful we get to love and be good at what we do!

NOW – on Friday, we teased about a big announcement that will add yet another layer of awesomeness to TechRestore as you know it (if you follow us on social media, you saw it .. if you don’t – well, why not?!).  Effective today –

TechRestore presents … the LIFETIME iPhone repair guarantee!       Why settle for less than a lifetime??

Now, if you need a repair on your iPhone (we hope you don’t, but it happens!), you pay ONCE for the repair and we back it up for the entire time you own the device. No additional fee and no hoops to jump through. Common sense prevails, of course, so we do have to mention a few things.

  • Valid for specific iPhone, original repair and original customer.
  • Batteries are considered consumable, so they are still covered for a full year, but not for life.
  • Accidental (or intentional) damage is not covered, only functional issues related to the original repair.

The full technical information can be found on our website, under “terms of use“. The point is, we always want to see it FIRST if something is not working as expected.

Now you can rest easy if you or a loved one need an iPhone repair. This will impact our local Louisville customers most, of course, but it applies to all iPhone repairs, starting today! Call, click or stop by during regular hours if you have any questions. We’re in the store Monday – Friday 9am to 6pm, Saturday 10am to 5pm.

We also have Apple devices for sale, we repair ALLLLLLLLL kinds of Macs, iPads, Apple Watch .. we even buy or recycle devices you’re not using anymore.  Military, Veterans and First Responders also get a discount everyday on our services, to thank you for yours!

 

TechRestore – we’re here to help!

 

 

TechRestore Celebrates Independence Day (with iPad Mini)!

      

The July 4th holiday is the mid-point of summer for most Americans.

Social media explodes with red, white and blue EVERYTHING. Desserts, casseroles, jello, cocktails, you name it. (Serious culinary overachievers!)

                  

At TechRestore, we certainly plan to indulge in some 4th of July traditions. Maybe some baseball, definitely some sparklers and watching fireworks, likely carrying a sleeping kid or two inside after all the fresh air and festivities have worn them out.

Of course, we’ll be closed on Wednesday, but that doesn’t mean we don’t want to share the celebration with all our fantastic friends! Yes, YOU! Indoor fireworks and BBQ can be a bit … hazardous, so we decided on a sweet independence celebratory sale on the popular iPad Mini!

iPad Mini is more portable than a laptop or even a full size iPad, but better for playing games and watching movies on the go than a phone. Making it the perfect summer companion (as far as electronics go!).  Here’s what we’re offering –

iPad mini 2 was the first retina display mini! It was released with the iPad Air in 2013 and boasts many upgrades from the original mini. FaceTime and iSight cameras, microphone, headphone jack, lightning port and 4G capable – this little dynamo is ready to rock and roll at a seriously discounted price!

 

The 4th generation mini has been called a “mini iPad Air 2” and though it’s not identical inside, it has very similar features. This current model iPad Mini offers consistent viewing from any angle with an LED-backlit IPS touch-sensitive display, antireflective coating, a dual core 1.5 GHz Apple A8 processor, 2 GB of RAM, FaceTime HD camera and 8MP rear iSight camera, not to mention touch ID and many other features.

Of course, TechRestore IS your local Apple expert (no matter where you are!) with over 13 years of experience. We are more than happy to answer any questions you may have about these and other Apple devices.

This sale has been extended through July 8th and you can call, click or stop by during regular business hours (Mon-Fri 9a-6p, Sat 10a-5p). We’ll be back in the store on Thursday, the 5th.

No matter how you plan to spend the day, you’re likely to hear the National Anthem a time or two. Here’s a great rendition done by some unexpected and yet, surprisingly multi-talented performers. Enjoy!