Monthly Archives: April 2019

Apple is Not Calling – iCloud ‘Hack’ Scams

iCloud iconHave you received a call from Apple Tech Support or Apple, Inc? How about an email letting you know that there has been suspicious activity on your iCloud account? Or a text message that your ID has expired or been compromised?

Let us just answer that for you: NO! You have NOT!  angry woman screaming at phone

No, we’re not watching you. We know that Apple will not call you (unless you have initiated a call from them). There is no strange activity in your iCloud or iTunes account; but there will be if you give these posers any information.

The bad news is: bad people will probably be using these same tricks on our grandkids someday. The good news is: they leave it all in your hands! The easiest way to avoid it: don’t answer, DON’T CLICK THE LINK, don’t answer the email. Enable two factor authentication; that way, if they do get your information, they still can’t get in.

If they call, we recommend just hanging up or not answering at all (again, Apple won’t be calling you unless you asked them to). Fortunately, most cell providers show the Caller ID as “Scam likely” so they’re a bit easier to spot.  These latest bold would-be thieves will even leave you a voicemail!

a-funny-kid-on-a-phoneOf course, if you’re feeling particularly feisty and have some pent up sarcasm, keeping them on the phone is a great outlet (you can waste some of their time and still be a good person, just do it with kindness; imagine the life that has brought them to this dirty work).

If they email you, move it to your spam folder and delete it. Don’t reply or open it (again, Apple will not email you unless you’ve initiated it, like a receipt or reply to an email you sent). You can also report it to the real Apple, Inc by sending an email to: reportphishing@apple.com.

If you do receive one of these calls, texts or emails, Apple has a lot of information and precautions you can take to keep your information and account safe.  kal-visuals-686507-unsplash

The scammer calls and emails are fairly easy to spot. Still, some are very official looking and sounding. The best practice, with anything that involves a log in ID and passcode is to visit the official website yourself (not clicking a link).

The bad guys get smarter, too and sometimes they’ll still get you. If you suspect identity theft, here is some useful information on spotting, stopping and reporting it.

If you haven’t received any calls or emails, but you’re getting pop-ups on your computer about viruses or other “urgent” security matters, those are FAKE too.

Want to know what’s real? The amazing service, breadth and depth of experience, low prices, lifetime repair guarantees and BIG SMILES you’ll find at TechRestore! We’re here to help.

 

TR new banner with phone number

Spring Cleaning Special for Laptops!

It’s that time of year again!

Spring is here and it’s almost time to open up the windows or even take your work outside. The days of  sunlight catching your laptop in the right light so you can see all the dust and dirt and pet hair … are also here.

dirty MBP keyboardYou don’t even want to know what the inside looks like. Let’s just mention that there are fans constantly moving air in and out to control the temperature of your laptop and it’s dirty in there. Never fear!!  Springtime also means it’s time for TechRestore’s Spring Cleaning Special.

Through May 3rd, give your laptop its best life at a special price.

Here are the details of our $135 Special:cleaning dirty laptop

  •  New 1TB external drive with backup of your computer
  • Upgrade to newest OS (Mac only)
  • Tune up
  • Inside & Out cleaning
  • Adware/Malware removal
  • Free diagnostics (we’ll make sure it’s running at peak performance)
  • No appointment needed
  • Service completed by next business day by a Certified & Experienced Tech

Needless to say, you’ll be leaving with a big smile and healthy, clean machine! This is a perfect service for students on Spring Break and even for an early Mother’s Day gift (very thoughtful, just saying!).

This service is good for walk-in and ship-in customers!  We’re open Monday – Friday 9am to 6pm and Saturday 10am to 5pm. Call, email or stop by for all the details!white mac with TR logo

 

TechRestore – Earth Day is Everyday!

April 22, 2019 is Earth Day #49.

earth dayThis movement began in 1970 and continues strong today. Earth Day is typically celebrated with regional clean up days; check your city or the Earthday.org website for planned activities you can participate in.

Apple took the lead in environmental responsibility early on. As of last year, all their facilities are powered with clean energy and year over year, they work to reduce their carbon footprint. This really doesn’t increase their bottom line as much as it reinforces their core values. We believe that’s a respectable thing to do and it flows right along with our company philosophy, too.

TechRestore can help YOU be a hero for the environment, too!

It sounds obvious, but many people don’t know that their old or unused devices can live on usefully for them or someone else. Here are some earth friendly suggestions that benefit you and others, too.

REPAIR

Electronics these days have hardware that is built to last. Over time, though, parts may need to be replaced or upgraded. You may be surprised, for example, how much performance can increase with an upgrade to a solid state drive. Sometimes, all that’s needed is a good “clean up”. This includes a software ‘tune-up’, full functionality testing with recommendations for upgrades, inside hardware cleaning (fans, etc), exterior cleaning and thorough wipe down and malware detection and removal. Call, email or stop by for full details.

electronics recycle.jpg

RECYCLE

Do you have old Apple devices that don’t work anymore? TechRestore recycles devices that have reached their end of life and we have a zero waste policy, which means none of the materials go to the landfill. We do this at no cost to you.  Bring them in to see if they may be worth some cash for you on a trade-in. If not, we are still happy to recycle them for you at no charge.

REPURPOSE

Want to donate your unused device but it needs a little refresh? TechRestore will securely erase your data and do minor cleanup and repair then donate your device for you! We work closely with volunteer-run organizations that are active in the community.  Your unwanted device could make a difference to a school or program that might not have access otherwise.

TRADE-IN

We buy working Apple devices too! Even if you’re done with it, we can make your older iPhone, iPad, MacBook, iMac, MacPro, Mac Mini (you get the idea) run like it did when it was new and resell it! We’ll give you the best price in the market (and show you how we got it) and you’ll walk out with your payment on the same day. Call, email or stop by for more information.

holiday macs in lobbyTRADE-UP

 Need a newer iPhone, iPad, MacBook or iMac but not a brand new one? Well, TechRestore has you covered with a variety of affordable Certified Restored devices for sale all the time. We even have a finance option if you need it.

How do you recognize Earth Day? Let us know in the comments!

Stress Relief TechRestore Style

brain stress ballDid you know April is “Stress Awareness Month”? Stress can sometimes give us the extra energy we need to reach a goal and build coping skills. It can also cause health problems and anxiety if it gets unmanageable. From elementary school through retirement, we’ve all experienced it in varying degrees.

At TechRestore, we see stress on the faces of customers coming in with their broken devices. It seems things always break at the worst possible time: going on vacation? Working on an important school paper? Business proposal due next week? It’s stressful not knowing how long it will take or how much it will cost. Will it ever work the same? Can it be fixed? Will it need to be replaced? Is all that data lost?! 

STRESS!

dardan-671877-unsplashLuckily, we’re in the business of delivering experience beyond expectation. So whether your phone, tablet or laptop is broken because of stress  or you’re stressed because it’s broken,  TechRestore is here to help.

  • No appointment necessary
  • Fast and trusted diagnosis
  • Most repairs done same or next business day
  • Honest and up front repair quote
  • Lifetime Repair Guarantee
  • Friendly, knowledgeable, Apple Certified Techs

If your stress is about clutter or cash, we can help with that too! TechRestore will give you more for your old Apple device than just about anybody and you’ll walk out with your payment, no need to wait for a long processing time. Contact us today for more information!