TechRestore Education Repair Program

core-valuesAs we wrap up 2016, our repair labs are stuffed full of iPads and Macs from schools all over the country. We love being the heroes that keep these products working for school IT departments everywhere! Reflecting on 2016 got us thinking about what you do must reflect what you believe.

We believe that every transaction – from the first phone call or email to the after repair support – reflects who we are as a company.  The front office, technicians, parts, shipping, and accounting departments here at TechRestore work well together.  We are a cohesive and effective team that has fun working hard! The support we offer to all our valued  customers – individuals, corporations and schools – is heartfelt.

Whether it’s 15,000 or 15, managing the demands of school iPad and Mac users on a daily basis can be a real headache!  Our Service Team takes the pain out of it by customizing a program to best fit your needs.  TechRestore’s EDU program offers affordable, reliable, experienced service to schools around the country.

To make your job easier, our repairs are fast, shipping is free and we offer a one year functional warranty.  We stand behind our work and we stand with educators.  eduOur focus is to make your side of every repair as easy and seamless as possible.

Contact us today.  Talk to (or email with) one of our friendly humans and find out why we have been thrilling customers for over 12 years.

 

 

 

 

To Cloud or Not to Cloud?

Do you use the cloud to backup your personal photos, documents, contacts, music and video? Is your data safe?  How does it work?  Is it worth it?

If you’ve ever lost a hard drive, or a phone you know – the pain is real.  Even worse, if you do have a physical backup you count on to restore your data, only to find out it’s been corrupted and you didn’t even know it.  Your precious data is gone and unless you have a small fortune to invest in getting it back, all you have are your memories.

So what is the cloud, exactly? Cloud storage refers to services that question-mark-cloudoperate large physical facilities full of servers.  The data you send to them is encrypted and only accessible by you (they cannot get it) using a password that you set.  You can sync automatically from nearly any electronic device (phone, desktop, etc). Most providers have multiple locations around the world and backup data in more than one physical place.  You can access your stored data from anywhere, by logging in to your cloud account.

You may feel like putting your data backup in someone else’s hands is just a way to have someone to blame if it gets lost.  That really couldn’t be further from the truth.  So what keeps some of us from getting on board with cloud storage?  With a cloud service, you can set up automatic backups of your data.  On your phone, you can even set it to back up every time you take a picture.  So what’s the hold up?

Here are a few common objections:

“I don’t have time.”  A lot of people feel this way.  The bad news is, if you have a TON of data, it will take a long time for that initial back up.  The good news, though, is that subsequent back ups will be very quick, mostly seamless.  You may also take into account how much time would be saved in the event of total data loss.

“I don’t know how to do it.”  Cloud computing has been around for a very long time now.  Before it became mainstream to offer it to the general public, large corporations and even governments were using cloud storage for their data (usually as a back up to a physical copy). Now that Amazon, Apple,Google, Dropbox, Box and many others are offering – even aggressively marketing – their storage services for free and for subscription, the interfaces are incredibly easy to use and setting up your backup schedule is easier than setting your DVR.

“It’s too expensive for the amount of space I need.”  Realistically, most of us need more than what the top companies are offering for free. Most services start off with 5GB for free and go up to 1TB, 2TB or even unlimited for a monthly or yearly subscription.  Depending on what you’re backing up (movies, for example, need a lot more space) you may be able to get by on 5GB.  Prices for subscription range from .99 per month (Apple for 50GB) up to $60 per year (Amazon unlimited).

“It’s not safe.”  Actually, it is safer than locally stored data.  The service where your data is stored cloud-storage-lockdoesn’t have access to your data, they only provide the space (be sure to read the privacy policy no matter what).  The real vulnerability to your data is the security you provide.  Use a rock solid password and change it regularly.  Use physical back up in addition to the cloud and use several cloud services (OneDrive for your documents, iCloud for contacts and photos, for example). The most valuable benefit is that your data is safe from malware and ransomware in the cloud. As the use of cloud storage rises in popularity, you can expect that optimization and security will also improve.

At the end of the day, each person has to decide how important their data is and what’s the best way to protect and preserve it.  The best advice you can take is your own!  Make a list of what’s important to you, what your concerns are and shop for a cloud service that fits the bill.

 

Holiday Weekend Musings and TechRestore Weekly FaceBook Recap

As we pause midway through the long holiday weekend, we are again faced with the realization that saying “Thank you” to our many customers, friends and business partners does not properly convey the sentiment we feel.  We sleep well each night, knowing we have provided honest repairs and excellent customer care.  Each day we come in looking for opportunities to thrill our customers! All feedback is valued (and welcome!) and we know that every problem is actually an opportunity.  This is all  possible because of you and it is our living “thank you” each day.

Ok, now the mushy stuff is out of the way! 🙂

Here is what was offered on our FaceBook page this week.  If you have not already, please join us!  We love finding interesting and informative articles around the web and sharing them with you.all-american-iphone

Monday: There has been a lot of talk in recent times about bringing more traditionally outsourced jobs back into the US. Is it realistic to make iPhone in the USA? This article from June of this year offers 3 scenarios where it might be possible.

Tuesday:  Amid the underwhelming reception the new MacBook Pros seem to be getting, there is a lot of technology that is being overlooked (or not fully understood).  Here’s an example.  And speaking of perspective ..

Wednesday:  Apple is cleaning house big time in the App store! With removals up over 200% this month, they’re making way for just the several million you really need.  While you’re thinking of what App you might write, be sure to reserve your free Hour of Code workshop at your local Apple store the week of December 5 – December 11.

Thursday:  We hope you were able to enjoy some mind blowing Thankfulness, no matter who you spent the day with or how you spent it.

Friday: Do you think this ultra fast, ultra electric car would make the holiday crowds any more nio-ep9bearable? At $1M a pop, where would you even park it at the mall?? It is a great advance in electric powered car potential, and NIO’s Chinese name is Weilai, which translates as “Blue Sky Coming”, which we think is a pretty cool company name.

If you didn’t see our fantastic Small Business Saturday offer already, here it is again!  Bring your perfectly good (just broken) iPhone, iPad, MacBook or iMac in for a discounted repair all next week.  $5, $10 and $20 off (respectively) any repair service (not applicable to diagnosis only fees).

Once again, thank you for being a valuable part of our TechRestore “family”.  We look forward to seeing and hearing from you soon!

What to do after Thanksgiving day

We hope you’ll all be happily stuffed and rested on Thanksgiving day.  For many people, the weekend following Thanksgiving is a reason to get out and take advantage of major discounts at retail outlets (“Black Friday”), small local businesses (“Small Business Saturday”) and online (“Cyber Monday”).  It seems that none of these days ever remain confined to its designated day, which is a win as far as shopping goes, but it can be tiring to be bombarded with ads. discount cialis get viagra prescription uk

Apple is jumping back in to the Black Friday fracas.  Last year they remained closed to allow employees to spend the extra holiday time with their families (or shop for themselves, who knows?).  Although there is no word on what exactly will be on sale Friday, there are some interesting categories on the Apple website. compra cialis generico italia

playdoh-touch-shape-to-life-studioHere is one we didn’t know about:  Play-Doy TOUCH Shape to Life Studio. It brings Play-Doh to the digital world, but in the best way! Kids play with and shape the Doh, then put it on the Studio platform and scan it with an iOS device (iPhone or iPad).  The shape then springs to life in the App and away they go.  I think a lot of adults will remember playing with Play-Doh and wishing they had something like this.  You know, the kids are going to need some *ahem* guidance to play with this correctly, so be sure to practice a lot before wrapping it!

thanksgivingcardAs for TechRestore, we will be closing early on Wednesday, November 23rd and returning on Monday the 28th at 8 a.m.  Since we will be closed for Small Business Saturday, we have an offer that’s good all next week! cialis pills for sale

Most of you will be buying new products to give as holiday gifts, but what about that perfectly good Apple device that just needs a repair to be like new again?  Bring it in next week (November 28 to December 2).  When you mention this offer, iPhone repairs will be $5 off, iPad repairs will be $10 off and MacBook, MacBook Pro and iMac repairs will be $20 off!  This is for repairs only, of course.  Our fast and trusted diagnosis fees are not available for discount.

Here’s wishing you a safe, happy and savings savvy Holiday kickoff weekend, however you wish to spend it! get viagra uk nhs

This week on FaceBook – TechRestore Weekly Recap

We certainly hope you’ve enjoyed this last week before the official launch of holiday season.  Here are the posts we shared on FaceBook this past week, in case you missed them.  Be sure to “Like” us on FaceBook for lots of good information and exclusive specials. cialis 20 mg italia

Monday: Apple’s new campus and the awesome science behind it.  This article was actually written in June, but since it will be a few more months before we start seeing video tours, it’s cool to know Apple applies the latest and greatest technology to all aspects of their business. cialis cheap

Tuesday: We shared a wonderful Yelp review.  We LOVE hearing from our customers when we do a good job (even if we could improve!).  Our goal is to have every customer walk out the door knowing we’re here with outstanding service if they ever need us again.  We also shared the cutest little iPad destroyerWatch for a repair special coming up the week after Thanksgiving, in case this happens to you!

Wednesday: You know your Apple devices are secure, but if you like to be extra, EXTRA sure, we shared 8 iOS security options you can implement easily.  These are for your iPhone or iPad and mostly they keep you safe from Apple’s own prying “eyes”.

Thursday: In case you’ve ever updated and you didn’t mean to .. we shared how to prevent automatic updates in the future.  Some of us want to be asked first before we update!  Our blog post about scam virus alerts was posted Thursday too. can i buy viagra over the counter in canada

Friday: The “must-have” holiday hot item the iBook (haha) and find out what Apple is doing about “touch disease”.  They call it multi-touch repair program, but we know what they mean.

As always, we love to see your comments and perspectives!  We, at TechRestore, aim to learn something new everyday, whether it’s tech related, business related or personally enriching, we believe that life is about stretching and sharing.

See you next Friday with the week’s “leftovers”.

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What You Need to Know About Virus Pop-ups

fake-virus-popupscam    /skam/

noun        1. a dishonest scheme; a fraud      synonyms: fraud, swindle, fraudulent scheme, racket, trick

verb: scam    1. swindle: “a guy that scams the elderly  of their savings”  synonyms: cheat, deceive, trick, dupe

OH NO! The dreaded “virus warning”!  

Holiday season is prime time for threatening adware like this to pop up on your otherwise normal laptop or desktop screen.  Here are our Top Tips, as well as a link to an excellent article on Apple’s website, to keep your computer feeling (and being) safe.

  1. A pop-up window with a phone number will always be a scam (they call it an ad, but let’s be real).   No legitimate source is going to ask you to call.  These scammers will first tell you about a dangerous threat to your passwords, banking and credit card information, social security number, etc., hoping that fear will motivate you to fork over your payment information and computer passwords.  If there is a URL at the top of the pop-up it will likely be for “virus-scanner.info” or something similar, even if it has official looking graphics (Bank, Apple, Microsoft, Homeland Security, etc). what is generic viagra called
  2. A phone call telling you your computer has been hacked or has a virus is always a scam.  Again, they will try to scare you by telling you that your computer is infected and your information is at risk.  Ask them how they got your phone number, or when you signed up for this service and expect a quick hang up or, worse, more threats.
  3. An agent who asks for your password or payment information is a scammer. A trusted source will NEVER ask you for your password (check the support section on their website and they’ll usually specifically mention that!).  Any support agent from a trusted source will not likely ask you for payment either.  If they do, ask for an email with more information before you pay. erfahrungen mit cialis 20mg
  4. A caller (or someone you called from a pop-up) or a chat window pop-up asks for access to your computer. Again, only a trusted source (and there are few, if any) will need legitimate access to your computer. Err on the side of caution.  If you feel uncomfortable, find a local repair source that can handle complex operations for you.

There are also settings available in the Privacy setting on a Mac that will prevent downloads from anywhere but the App Store or a trusted source (like Adobe, etc).  On a PC, you can enable Windows Defender (included in the Windows operating platform) and download Malwarebytes to help protect your system from real and fake viruses and adware (both programs are free).

Here is a great article from the forums on Apple’s website that has more detailed information about scams and some solutions specific to OS and iOS.

If you do or have been a victim of these types of fraud, don’t feel bad! You’re not alone and the people who are putting these out there can be very sophisticated.  We want to encourage you to be aware and diligent about protecting your computer.

At TechRestore, we do offer virus scans and cleanup for Mac’s and PC’s alike.  If you are in need of a service like this, please contact us.  We’re here to help!

 

TechRestore Thanksgiving Holiday Hours

thanksgivingcard‘Tis the season! We at TechRestore understand how quickly the holidays come upon us (wasn’t it 4th of July last week?!).  Don’t forget you need to repair that broken device to keep the kids occupied on long drives to family functions! Sanity conservation becomes very important this time of year.

In order to help you prepare, please note our Thanksgiving week hours:

Mon – Wed – 8am to 5pm
Thursday – Friday – Closed

Apple Announces New MacBook Pros!

Apple held their much anticipated press conference yesterday, finally announcing the arrival of a new design to their dated MacBook Pro line. While some of these new features we saw coming thanks to leaks, there were a couple that surprised us! The most famous feature that was leaked is the Touch Bar, a touchscreen at the top of the keyboard that replaces the function keys. Something I did not see coming was the dramatic increase in SSD speeds. The last generation of MacBook Pro’s were no slouch in that department, clocking in at around 1400MB/s read and 1300MB/s write speeds. Apple advertised the speed boost as a 100% INCREASE over the 2015 models, that is insane! Among those, here is a list of all of the new features/improvements!

  • The “Touch Bar”. A touchscreen display that replaces the function keys
  • Thinner and lighter design
  • New “Space Grey” color option
  • TouchID
  • 4 Thunderbolt 3 USB-C ports. (Besides the headphone jack, these are the only ports now. Goodbye MagSafe and SD card slot!)
  • Wider color gamut retina displays
  • 10 hour battery life
  • New 6th generation Intel Skylake processors
  • Larger trackpads and new keyboards
  • Updated AMD Polaris graphics chips on the 15-inch models

Along with the new MacBook Pros with the Touch Bar, Apple also announced a more budget friendly option. For $300 less, you can get a Pro that is missing the Touch Bar, 2 of the 4 Thunderbolt ports, and has a slightly slower processor. We’re really excited about these new notebooks and can not wait to get our hands on them!


What do you think of them?

New Macs are about to say Hello

hello2New Macs are coming!

Woo Hoo!

It’s about time that Apple updated the MacBook Pro line that hasn’t seen a significant update in about 3-years.

Apple sent out the cryptic “Hello Again” announcement yesterday and we couldn’t help but dig up some previous uses of “Hello” from the Mac. Will the 2016 announcements be as exciting?

We can only hope! Join us as we watch the Keynote announcements on Oct 27.

 

In the meantime, you can follow all the rumors about what we “should” be seeing at the announcements: 9to5Mac, MacRumors, MacObserver

TechRestore brings their team of Customer Service Rock Stars and Certified Technicians to the world of Windows!

TechRestore Windows PC repairAbout 12 years ago, I wrote a little post about TechRestore. I talked about being frustrated with a dismal service experience and taking that frustration and turning it into a thriving business with the help of a great team of people. Well, I just had another one of those life-changing experiences and I’m back to talk to you again.

In the course of managing several different businesses, I was surprised to learn that some essential software just doesn’t work on a Mac! I know, right? Despite the massive success of Apple and Macintosh, some software developers still focus solely on Windows. This is how I became a Windows PC owner. I mean, how bad could it be, right? After being a stalwart Mac supporter for decades, it was time to peak over to the other side.

Well, I’m not going to talk about the Windows experience vs. Mac, but I am going to talk about bad service and how it’s still causing headaches and frustrating people that want a simple solution and to be treated well when getting it vente generic viagra. When I needed some help with a Windows PC, this is what I wanted, too.

But that didn’t happen.

I visited several repair companies to get some help with a tricky problem that could have been software or hardware. I was looking for this:

Up front pricing
A firm repair quote
Speedy turnaround
Great customer service
A long warranty

What I found was vague pricing, no firm repair quotes (more like repair guesses), turnaround time of a week or more, customer service that just wanted to sell me more and move to the next customer and a very limited warranty period of just 30-90 days.

That’s bad. But, that’s also an opportunity!

I met with our Apple Certified Technicians and we discussed my poor experience. They quickly began to get excited about bringing our awesome customer service credo, our up front pricing, our typical 24-hour turnaround time and our 1-year warranty to other long-suffering Windows PC owners. Technicians unite!

I am thrilled to announce that we are now employing A+ Certified Technicians that are excited to help you solve your Windows PC problems!

Have a nasty virus, spyware or adware running on your PC? TechRestore can help!

Running out of storage space or want to install a speedy SSD drive? TechRestore can help!

Have a broken screen on your Windows laptop? Yes, you guessed it: TechRestore can help!

We are performing both local and mail-in repairs. You can schedule a repair and find out more by visiting our website or by calling 925-689-9488.

Thanks for your support!

Shannon Jean
Founder

iPhone 6 and 6 Plus touch disease is now the number one problem reported at Apple stores

iphone 6 touch diseaseWe are seeing more and more customers bringing in their iPhone 6 and 6 Plus with the dreaded “gray lines of death” AKA “touch disease” on the top of their iPhone screens for repair. If you have a gray, flickering bar at the top of the display and a non-responsive touchscreen – you might have touch disease on your phone. Read more to see why this is not a screen problem, but rather a problem with the iPhone logic board design.

Will Apple step up and offer an extended warranty replacement for iPhones that have touch disease problems? If they hear from enough customers they might –

Learn more from our friends at AppleInsider,

 

Samsung Galaxy Smartphone Repair at TechRestore

samsung galaxy smartphone repair at techrestore

Great news for Samsung users! You can now experience the same awesome customer service and speedy turnaround time that iPhone users have experienced for years at TechRestore. Our certified technicians are now performing screen repairs on Samsung Galaxy S5, S6, S7 and Galaxy Note phones. You can learn more and view pricing on our Galaxy repair page here, or contact us for more information and questions.

Enjoy the rest of your week!

-Team TechRestore

Quick One Page Price List

techrestore iPad iphone mac repair prices

In a hurry to see some quick pricing for repairs and upgrades? Don’t feel like clicking around our website or calling in at 925-689-9488?

Great news! Visit our super-duper One Page Price List to see quick pricing, in a no-frills layout for most of our flat-rate repair services. Go ahead, check it out here.

 

Tips on installing iOS 10 Beta on your iPhone or iPad

<img class="alignleft size-medium wp-image-859" src="https://i0.wp.com/blog.techrestore.com/wp-content/uploads/2016/07/Screen-Shot-2016-07-13-at-9.49.24-AM.png?resize=300%2C144" alt="How to install iOS 10 Public Beta on your iPhone, iPad or iPod Touch" srcset="https://i0.wp.com/blog.techrestore.com/wp-content/uploads/2016/07/Screen-Shot-2016-07-13-at-9.49 acheter viagra 100mg.24-AM.png?resize=300%2C144 300w, https://i0.wp.com/blog.techrestore.com/wp-content/uploads/2016/07/Screen-Shot-2016-07-13-at-9.49.24-AM.png?resize=768%2C368 768w, https://i0.wp.com/blog.techrestore.com/wp-content/uploads/2016/07/Screen-Shot-2016-07-13-at-9.49.24-AM.png?resize=1024%2C491 1024w, https://i0.wp.com/blog.techrestore.com/wp-content/uploads/2016/07/Screen-Shot-2016-07-13-at-9.49.24-AM.png?resize=624%2C299 624w, https://i0.wp.com/blog.techrestore.com/wp-content/uploads/2016/07/Screen-Shot-2016-07-13-at-9.49.24-AM.png?w=1236 1236w” sizes=”(max-width: 300px) 100vw, 300px” data-recalc-dims=”1″ />Are you an early adopter? Want to install iOS 10 on your iPhone or iPad? You can now install the Public Beta and enjoy the dozens of new features in iOS 10 on your device..but WAIT! There’s some important steps to take BEFORE you do the install and our friends at 9to5 Mac have a great tutorial to help you out. Learn more here and let us know what you think of the new operating system!

 

 

 

 

 

 

Protecting Your Mac from Malware

Great article from our friends at MacWorld, discussing how to use the built-in Gatekeeper settings and a little common sense to keep nasty malware from infecting your Mac.

Protect your Mac from malware

Two new attacks on Mac users and a coming change in macOS Sierra show that educating users beats malware.

Read the full article here.

 

 

iPhone 6s Plus Screen Repair by Apple Certified Technicians: $199

iphone 6S plus repair $199 at TechRestoreWe’re thrilled to announce our exclusive factory original iPhone 6s Plus screen repair service today!

The TechRestore iPhone 6s Plus screen replacement service is performed by one of our Apple Certified Technicians and includes our famous 1-year warranty!

TechRestore iPhone 6S Plus screen repair is just $199

 

How long will the repair take to complete? TechRestore iPhone screen repair typically takes about an hour.

Are you getting a cheaply made copy, or an original LCD screen? TechRestore uses factory original LCD screens for iPhone repair.

What is the warranty on iPhone repair? This may not sound that important now, but what’s better, a 30-day warranty or 1-year? Will you find that guy who meets you at a coffee shop when you need warranty support? TechRestore offers a full 1-year warranty on our iPhone repairs and we’ve been doing these repairs for over a decade.

Our repair center in Concord is open Monday – Friday 8am-5pm. No Appointment Needed!

Get directions to TechRestore here. Questions? Email or call 925-689-9488

iPhone 6 Plus Repair $119 with 1 hour turnaround, 1-year warranty and more

iphone 6 plus repair $119 at TechRestoreIs your iPhone 6 Plus screen cracked?

Here’s some tips on getting the best repair experience for your iPhone:
Look for a price based in reality: TechRestore iPhone 6 Plus screen repair is just $119

How long will the repair take to complete? TechRestore iPhone screen repair typically takes about an hour.

Are you getting a cheaply made copy, or an original LCD screen? TechRestore uses factory original LCD screens for iPhone repair.

What is the warranty on iPhone repair? This may not sound that important now, but what’s better, a 30-day warranty or 1-year? Will you find that guy who meets you at Starbucks when you need warranty support? TechRestore offers a full 1-year warranty on our iPhone repairs.

 

Our repair center in Concord is open Monday – Friday 8am-5pm. No Appointment Needed!

Get directions to TechRestore here. Questions? Email or call 925-689-9488

Thanks for your support!

 

Hard Drive Upgrades: Simplified and New Options

Happy Monday!

Today we simplified the MacBook hard drive upgrades and replacement service, as well as added a couple of new options.

First, we have eliminated a number of drives that are no longer in demand and we now have three options for standard drive replacements. The BYOD (bring your own drive) service gives you the option of purchasing your own drive and having us handle the installation and data transfer. The other two services include the drive itself, removal of your old drive, installation of the new drive and data transfer if applicable. If we are not able to transfer the data from your old drive, we will install a fresh version of the MacOS onto the new hard drive. Here’s the new options:

Customer Provided Drive Install and Data Transfer: $149
500 Gigabyte drive replacement service: $179
1 Terabyte drive replacement service: $219

Two new options for you that include Solid State Drives (SSD) are:

500 Gigabyte SSD Drive with Installation and Data Transfer: $279
1 Terabyte SSD Drive with Installation and Data Transfer: $379

Adding a Solid State Drive to your older MacBook or MacBook Pro is one of the best ways to speed up your Mac!

 

iPhone 6s Screen Repair with Factory Original LCD $149

iPhone 6s repair at TechRestore

iPhone 6s repair at TechRestore

Looking for an awesome repair experience for your iPhone 6s? Getting tired of looking through those cracks in your glass when using your iPhone? TechRestore can help!

Our iPhone 6s screen repair includes a factory-original, OEM LCD screen to insure the highest quality. The repair is completed same-day in most cases and one of our Apple Certified Technicians will perform the repair.

The $149 iPhone 6s screen replacement includes a full 1-year warranty and TechRestore’s legendary customer service, should you encounter a problem during  the warranty period. Prices often change, so be sure to visit our iPhone repair page for the latest repair prices.