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Friday, June 01, 2012

Cool it.

It's getting hot in here...and out there. As summer temps begin to soar, our Apple certified technicians are beginning to see our first cases of laptop and iDevice heat stroke.

Here's a few tips to keep your gadget cool to avoid bad things from happening (like those melted keyboard keys in the photo).

Auto Burn
Cracking your windows is not enough. Don't leave your MacBook, iPhone, iPad or other gadget locked in your car during the heat. The optimal temp to run your device at is 50-95 degrees - in a hot car, you'll quickly blow through those numbers and you can come back to find your device has been damaged - internally or externally with plastic and rubber melting at high temperatures.

Sun Block
Try to keep your devices out of the direct sun when possible. Cover them when possible and try to stick to those shady spots on the beach or at the park.

Hot Pockets
We all love Hot Pockets (well, at least we do), but your iPhone or iPod Touch is not a real fan of your personal hot pocket when the heat index begins to rise. Give your iDevice a break and get it some air from time to time, especially if you are running apps like Spotify or Pandora that are heating up the processor while you rock out.

Blanket Hog
So why would you have a blanket in the heat? Well, maybe it's not a blanket, let's say you're sitting on the couch, you do that sometimes, right? So you're on the couch and you set your MacBook down next to you. After awhile you begin to hear a furious whirling noise as those poor little fans inside your Mac kick in to help cool down your MacBook's hot processor. Your devices need to breath. Be sure there is good airflow all around your MacBook - especially on the bottom where most of the heat is kicking out.

Enjoy your summer, but don't forget the little heat misers that you are carrying around with you.

Tuesday, March 27, 2012

In a stunning move, TechRestore pays you! Hard to believe, we know. But once in awhile we like to remind our customers that you can earn money when you refer your friends and family to us for their Apple repair needs. Earn 3-8% on every sale and repair that you send our way. It's a glorious, fully automated process and with over 500 current TechRestore Alliance members, we know there must be something good about it.

Wednesday, March 21, 2012

Review us at

We're close to rolling out a brand new website for TechRestore and we have integrated ResellerRatings review services into the new store. With ResellerRatings, customers list their order number and email address so that they are confirmed to be an actual TechRestore customer. The new review process will be built right into the repair process, with ResellerRatings sending out an email several weeks after your order is completed to get your feedback.

If you are a previous customer and would like to review our services, you can use ResellerRatings immediately to share your TechRestore experience and you'll be entered to win an iPad at the same time. Good stuff!

Wednesday, February 08, 2012

We're hiring! Again... :)

Our repair business continues to grow and we need more help. If you are, or know of a Mac Technician, check out the job description below. We want to hear from you!

TechRestore, Inc. is seeking qualified applicants for the following position:

Apple Repair Tech

Applicants should have a working knowledge of Mac repair and troubleshooting and be able to work in a fast-paced environment with varied job duties that include, but are not limited to:

Performing repairs on Apple products such as iMac, Mac Pro, PowerMac, MacBook, MacBook Pro, iPadTechRestore is a high-volume electronics repair center specializing in same-day and 24-hour service for customers throughout the United States. 

We perform overnight repairs on Mac laptops and consumer electronics products such as iPhone, iPad, iPod Touch and more. We offer health and dental benefits, paid vacation, paid personal days and we work hard to create an environment we can all enjoy working in each day. We are located in Concord, CA 94518. 

To apply for the position, send a resume AND answers to the brief questionnaire below. Resume's submitted without answers to the questions below will not be considered.

Send your info to

Technician Questionnaire

1. Tell us about your repair experience with the following products:

  1. Mac Desktops - iMac, Mac Pro, PowerMac
  2. Mac Notebooks: MacBook, MacBook Pro, PowerBook
  3. iPad
  4. iPhone
  5. Other Smartphone
  6. Other tablet

2. Our business is very detail oriented and documenting your work, procedures and customer interactions is critical. Tell us about your writing skills. Can you provide us with a sample?

3. We check employment history and references. If we offer you a job, we require all employees to sign a confidentiality agreement. Do you have any concerns with either of these items?

4. You get a MacBook in for repair and the optical drive accepts discs, but the discs are not recognized by the computer. What troubleshooting steps would you take to diagnose this?

5. How do you approach a situation where you are under pressure to get something done but are constrained by time?

6. You've just learned a new task. A day later, you forget a portion of how to complete the task. What do you do to get the task completed?

7. Which do you prefer: working closely with a manager to review your work, or having more autonomy and only meeting with your manager occasionally to discuss projects?

8. What do you think about overtime work? How about Weekends or evening shifts?

9. Where would you like your career to go in the future?

10. If you were handed a new product, that you had not been taken apart or repaired before, what resources would you use to learn how to take the unit apart and diagnose?

11. Explain a situation where you calmed an upset customer and turned what could have been a negative situation into a positive?

12. What are you passionate about?

13. What software would you use to clone the data from one Mac to another?

14. What salary range are you seeking? We will get a formal salary history during the application phase, but let's make sure we're at least on the same page.

15. What IT certifications, if any, do you currently have?

16. We are located in Concord, zip code 94518. Any problems commuting to work each day?

17. When are you available to interview and what is the best way for us to contact you?

Thank you! We look forward to reviewing your information.

Thursday, December 22, 2011

Holiday Shipping Update

We're wrapping up 2011 with a bang! We're getting close to completing over 70,000 repairs for our repair services and our Dealer Wholesale business now has over 1,000 worldwide dealers purchasing repair parts from TechRestore. That's good stuff.

Thank you for all of your support in 2011, your referrals are what drive our business and what causes the smiles on our faces as we arrive at TechRestore each day to change the world, one repair at a time.

We will be closing for two days over the next couple of weeks so that our team can spend some extra time with their families during the holiday break. Our offices will be closed on Monday, December 26th and Monday, January 2nd. Please take this into consideration when scheduling your repair or purchase.

Thank you again and here's to an even more awesome 2012!


Shannon Jean

Monday, December 05, 2011

Happy Monday!

We're always slammed on Monday, with repairing flying in from all over the country and a massive influx of orders that come in on Saturday and Sunday.

Let's keep the boys in the warehouse hopping today, shall we? Here's a coupon for Free Shipping - and not just slow-poke ground shipping, but free Overnight shipping on any restored Mac laptop purchase when you order by midnight on December 7th.

Use coupon code "OVS" to get the free overnight shipping offer.

Tuesday, November 22, 2011

By lumping together Tablets (read iPads) with regular PC shipments, analysts are predicting that Apple will become the #1 "PC" company by volume in 2012. It's an interesting read at TechCrunch. What do you think? Is the iPad just another ultra-personal computer? What about that iPhone in your pocket, more PC than phone?

A quick reminder that the TechRestore Repair Center will be closing for Thursday 11/24 and Friday 11/25 so that our team members may enjoy the long holiday weekend with their families. We hope you have a wonderful Thanksgiving with family and friends and we're thankful for your support!

Shannon Jean

Friday, November 11, 2011

In honor of all those that have served or that continue to serve in our military, TechRestore will be offering an instant 20% discount on all repair services starting on 11/11 through 11/18. Just show proof of service and we will adjust your order as our way of saying Thank You for your service.

Have a great Friday and an even better weekend!

Thursday, November 10, 2011

Hey there,

We're starting to see some incredible price increases from all major hard drive manufacturers due to the massive floods in Taiwan.

Rumors of price increases started about a month ago and now we're seeing the staggering impact this natural disaster has had on hard drive factories. According to our suppliers, expect prices to continue to be high through Q2 of 2012. Yikes!  We're working to keep our drive upgrade prices as low as possible during this temporary price hike. Check out this CNet article for more info.

Monday, March 14, 2011


MacBook Pro Unibody Broken Screen Test

Happy Monday!

I know, you lost an hour of sleep this weekend due to the ending of Daylight Savings, but I can tell you're ready to start the week with gusto! But first, a public service announcement from your friends at TechRestore.

A constant question we get asked when our clients call with broken screens on their MacBook Pro systems is how to tell if just the glass screen cover is broken or if the LCD itself is broken. That's a great question and we've got a quick way for you to find out if you have broken the glass, the LCD or both.

Check out the video below to help identify just what type of repair you need, then call 1-888-572-7372 or visit our Mac repair page to schedule a screen repair.

Have a great week!

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